Program Consultant, Health Care

American Heart Association; Portland (ME); Remote; USD 68,000 - 93,000; Full time

Benefits offered by this job

Professional development

Work-life harmony

Tuition assistance

Employee wellness

Mentoring programs

Job summary

The American Heart Association is seeking a Program Consultant, Health Care Quality Improvement to drive quality initiatives in ME, NH, VT, and NY. The role supports hospitals, educates teams, and fosters improvement in evidence-based care. Remote work is possible within these states.

Ideal candidates bring healthcare quality experience, strong communication, and the ability to travel up to 20% for local and overnight engagements. Comprehensive benefits and development resources are provided.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Minimum of three (3) years of experience.
• Experience in an acute care hospital working directly on clinical quality or process improvement projects.
• Experience in hospital/healthcare systems for cardiovascular disease and stroke.
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS.
• Excellent in advanced PowerPoint, Word, and Excel, and delivering PowerPoint presentations to both large and small groups.
• Strong interpersonal and relationship-building skills.
• Excellent oral and written communication.
• Ability to travel up to 20% local and overnight stay.

Responsibilities

• Engage with clients at hospitals, healthcare systems, Departments of Health, and/or EMS organizations to implement and deliver the American Heart Association’s suite of quality Get With The Guidelines programs and hospital certifications.
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
• Develop relationships with physician champions, key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front‑line leaders and data abstractors
• Collaborate with state departments of health, regional authorities and other partners to further cardiovascular and stroke systems of care
• Document activities in customer relationship management tools such as Microsoft Dynamics. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting. Communicate regularly with Director of Health Care Quality to assure tasks are completed according to timeline. Work with cross‑functional teams to ensure program success

Skills

Strong interpersonal skills

Excellent communication

Travel up to 20%

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Dynamics

Job description

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Program Consultant, Health Care Quality Improvement!

This position will predominantly cover ME, NH, VT, and NY.

This position can be home-based within these states.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

This individual will be responsible for implementing quality programs to improve care for patients with cardiovascular disease and stroke. Responsible for working with multiple hospitals to educate and empower improvement in treatment to evidence-based guidelines, clinical processes, and practices. Successful market management will require that this individual:

• Engage with clients at hospitals, healthcare systems, Departments of Health, and/or EMS organizations to implement and deliver the American Heart Association’s suite of quality Get With The Guidelines programs and hospital certifications. Quality consultation includes supporting active data collection, providing decision support tools, best practice model sharing, and supporting the development of a hospital team/infrastructure for retention and success
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment
• Develop relationships with physician champions, key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front‑line leaders and data abstractors
• Collaborate with state departments of health, regional authorities and other partners to further cardiovascular and stroke systems of care
• Document activities in customer relationship management tools such as Microsoft Dynamics. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting. Communicate regularly with Director of Health Care Quality to assure tasks are completed according to timeline. Work with cross‑functional teams to ensure program success

Qualifications

• Bachelor’s Degree or equivalent work experience
• Minimum of three (3) years of experience
• Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within a process improvement framework
• Experience in hospital/healthcare systems for cardiovascular disease and stroke
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS
• Excellent in advanced PowerPoint, Word, and Excel, and delivering PowerPoint presentations to both large and small groups
• Strong interpersonal and relationship‑building skills
• Excellent oral and written communication
• Ability to travel up to 20% local and overnight stay

Preferred Skills:

• Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a Clinical Degree
• Experience in collaborative learning groups

Compensation & Benefits

Salary minimum to the midpoint of the range is $68,300.00 to $92,600.00. Pay is commensurate with experience; geographic differentials may apply to the pay range. The American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well‑being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work‑Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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