Program Compliance Coordinator

Nebraska Children’s Home Society, Inc.; Omaha (NE); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

7 paid holidays

Floating holidays: 2 days

Flexible time off

Job summary

Nebraska Children’s Home Society, Inc. is seeking a Program Compliance Coordinator to partner with the CQI & Compliance Officer in developing and implementing compliance and CQI plans across programs, ensuring services meet federal, state, local and contract requirements while upholding fidelity to models and accreditation standards.

You will drive data analysis, monitor performance metrics, and coordinate with leadership to promote quality, accountability, and continuous improvement across the

Qualifications

• Bachelors degree in human services or related field is required; experience with children and families preferred.
• Masters degree in related field preferred.
• Experience with strategic plans, fidelity monitoring, data analysis and KPIs.
• At least one year supervising a program or team; equivalent education/experience considered.

Responsibilities

• Manage implementation of compliance and quality improvement activities.
• Monitor contracts and performance metrics for compliance with models and funders.
• Conduct program reviews, site visits, and record reviews for quality improvement.
• Develop corrective actions with leadership and monitor progress to completion.
• Collect, analyze, and report compliance data and KPIs.
• Track organizational risks related to compliance and QA activities.
• Attend team meetings and co-facilitate data interpretation and improvements.
• Support quality improvement projects and strategic objectives.
• Coordinate external audits, accreditation reviews, surveys, and inspections.
• Assist with policies, procedures, and SOPs implementation.

Skills

Microsoft 365 Office Suite

Communication

Project management

Data analysis

Team collaboration

Confidentiality

Bilingual (preferred)

Education

Bachelor's degree in human services, social work, public administration, business administration or psychology

Master's degree in social work, public health administration or human services

Tools

Microsoft 365

Project management platforms

Job description

Job Title: Program Compliance Coordinator

Job Summary: Works closely with the CQI & Compliance Officer to develop and implement the organizations Compliance and CQI plans for program affiliations, model usage, program procedures, and program contracts. Works collaboratively with program leadership to ensure services are delivered in accordance with federal, state, local and contract requirements, program model fidelity, accreditation and organizational standards and NCHS policies and procedures while promoting a culture of quality, accountability, and continuous improvement.

Essential Duties and Responsibilities

• - Manage the implementation of the organizations compliance and quality improvement activities.
• - Monitor program contracts and performance metrics to ensure compliance with evidence-based models, regulatory, accreditation, funder requirements and organizational goals.
• - Conduct comprehensive program reviews, site visits, and record reviews identify strengths and evaluate service delivery for compliance and quality improvement.
• - Collaborates with program leadership to develop corrective actions and monitor progress to completion to ensure timely resolution and continuous improvement.
• - Collect, analyze, and report compliance, quality, and performance data, including key performance indicators.
• - Track organizational risks related to compliance and quality assurance activities.
• - Identify trends, risks, and opportunities for improvement and recommend corrective or preventive actions.
• - Attend program team meetings and co-facilitate with the Program Coordinator a team discussion interpreting their data and identifying opportunities for improvement and then developing viable solutions or advancing current CQI initiatives aimed at improving program outcomes and service quality.
• - Support organizational quality improvement projects and strategic performance objectives.
• - Prepare for and coordinate external audits, accreditation reviews, surveys, and regulatory inspections.
• - Assist with the development, review, revision, and implementation of policies, procedures, and standard operating processes.

Supplemental Duties and Responsibilities

• - Commitment to NCHS mission, vision, values, CQI initiatives, and strategic plan goals.
• - Maintain a positive and cooperative relationship with internal and external professionals.
• - Participation in agency committees as assigned.
• - Positive representation of NCHS in all community settings.
• - Ability to interpret and abide by NCHS policies and procedures.
• - Embracing and championing NChS mission, values and culture.
• - Other duties as assigned by the supervisor and/or director.
• - Bilingual (preferred)

Qualifications and Requirements

Minimum education and experience

• a. Bachelors degree in human services, social work, public administration, business administration or psychology field required; experience providing services to children and families.
• b. Masters degree in social work, public health administration or human services preferred.
• c. Experience implementing strategic plans, program development, fidelity monitoring, data analysis and tracking key performance indicators, and collaborating with multiple teams.
• d. Experience at least one year supervising a program or a team.
• d. An equivalent of education and job experience will be considered.

2. Knowledge, skills, and abilities:

• - Knowledge of program implementation and service delivery across an agency/organization.
• - Proficiency in Microsoft 365 Office Suite and using technology and software applications.
• - Knowledge and ability to utilize project management platforms and/or resources to implement and complete work plans. Ability to prioritize tasks and manage multiple projects simultaneously to meet deadlines.
• - Ability to establish positive working relationships and communicate effectively, both verbally and in writing to all employees and community partners.
• - Ability to maintain confidentiality relative to sensitive information.
• - Ability to work independently and as part of a team, with strong collaboration skills.
• - Bilingual (preferred)

3. Physical Demand :

• - The ability to frequently communicate with NCHS team members and community partnerships.
• - Able to inspect written communication and respond to directions and hazards.
• - Able to move equipment weighing up to 35 pounds.
• - Occasionally ascends/descends stairs in the building and home structures.
• - Able to operate a computer and other office equipment.
• - Able to remain in a stationary position and move about different work environments.
• - This position requires access to reliable and safe transportation. A copy of insurance and registration will be required upon hiring.

Schedule demands

• Ability to adjust normal work schedule to meet the needs of NCHS employees to include evening and weekend work.

Site factors (work location, environment, travel, etc.)

• Work in office setting and/or remotely.
• Local travel will be required with state-wide travel on occasion for meetings.

Note: The physical demands and work environment characteristics described above are representative of those that will be encountered by a person performing the essential duties and responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Compensation:

$70,000-$75,000 based on education and experience

Benefits and Perks of Working at NCHS:

• - We observe 7 paid holidays each calendar year
• - Team members are awarded an additional 2 days to use as floating holidays
• - All team members enjoy generous amounts of flexible time off with accrued vacation, paid sick time, and well-being days.
• - NCHS contributes 5% of your salary after one year of employment towards your 401k; full vestment after 5 years.
• - Referral bonuses for team members who refer qualified candidates
• - Medical, dental, vision, disability, and life insurance
• - Company paid Dental, Life, STD and LTD for team members- 5 free counseling sessions each year through our Employee Assistance Program
• - Hybrid schedule for most positions