Program & Client Support Specialist

Public Consulting Group; Chula Vista (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

Public Consulting Group in San Diego County is seeking a Program Assistant to provide administrative and client support, review referrals, assist with intake and eligibility, and maintain case management records. This full-time, in-office role supports program services across departments, handles inquiries, documents communications, and helps with employment resources and client outcomes.

PCG offers benefits and a collaborative public-service environment.

Qualifications

• Ability to read, analyze, and interpret general business materials and regulations.
• Excellent verbal and written communication skills.
• Ability to work with persons with disabilities and provide supportive service.
• Strong documentation and record-keeping abilities.
• Detail oriented with good time management in a fast-paced environment.

Responsibilities

• Responds to inbound/outbound call inquiries in a professional manner.
• Initiates outbound calls and follows up with contacts as needed.
• Maintains thorough documentation of all calls, questions and inquiries.
• Maintains records for audit and internal controls.
• Supports program rules understanding and learns operating platforms.

Skills

Customer service

Verbal communication

Written communication

Disabilities awareness

Documentation

Time management

Problem solving

MS Excel

MS Word

Education

High School diploma or equivalent

Tools

MS Windows

Excel

Word

Job description

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services

• Program Consulting
• Finance Consulting and Billing Services
• Applied Technology
• Outsourcing and Operations
• Strategy
• Project and Grants Management
• Assessments and Feasibility Studies
  
  

The Program Assistant provides administrative and client support services to ensure the effective delivery of program activities and services. This position is responsible for reviewing referrals, supporting client intake and eligibility processes, maintaining accurate records in case management systems, coordinating referrals, and assisting clients with employment-related resources. The Program Assistant facilitates orientations, supports job readiness activities, maintains reports and tracking systems, and collaborates with staff across departments to ensure quality service delivery and positive client outcomes.

Duties And Responsibilities

• Responds to Inbound/Outbound Call Inquiries
• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
• Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
• Performs support ticket transaction resolution tasks and administrative functions
• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
• Responsible for maintaining adequate records/documentation for audit and internal control purposes
• Routes mail, email, and other administrative support duties as assigned
• Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
• Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
• Completes various general tasks as assigned.
  
  

Required Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Expected to have excellent verbal, written communication and troubleshooting skills
• Demonstrated understanding and ability to work with persons with disabilities.
• Ability to compose reports, business correspondence, and procedure manuals.
• Excellent verbal and written communication skills.
• Ability to troubleshoot.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
• Knowledge of MS Windows, Excel and Word preferred.
  
  

Qualifications

• High School diploma or equivalent
• Experience in similar support role in a professional office.
  
  

Working Conditions

• Must reside in San Diego County
• This position requires full-time (Mon-Fri) in-office work, from 8am-5pm.
• PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
  

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.



Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience.As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19-$22. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.