Program, Capability & Process Development Intern

Xcel Energy; Minneapolis (MN); Hybrid; USD 2,686,000 - 3,375,000; Full time

Benefits offered by this job

Pension

401(k) plan

Paid time off

Holidays

Job summary

Xcel Energy is offering a summer internship across Program Ops & Continuous Improvement and Organizational Development capabilities. The role supports Lean initiatives, curriculum content, and live learning experiences while collaborating with cross-functional teams to improve processes and program efficiency.

Interns work with experts, gather data, build training materials, and contribute to enterprise initiatives with a focus on learning and leadership development.

Qualifications

• Currently enrolled in a college/university pursuing a degree in Organizational Development, I/O Psychology, HR, Business or related fields.
• Able to work full-time during the summer (up to 40 hours/week) and part-time during school year (up to 20 hours/week).
• Strong written, verbal, presentation and facilitation skills; clear communication with teams and decision-makers.
• Interest or experience in learning and development, ADDIE, eLearning, and training design.
• Familiarity with process mapping, documentation, Visio, change management, and organizational design.

Responsibilities

• Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.
• Gather, analyze, summarize data, KPIs, and survey results to identify trends and opportunities.
• Create and update presentations, dashboards, trackers, templates, and visual management tools for leaders and participants.
• Assist with design, development, and delivery of learning content, workshops, eLearning, facilitator guides, and activities.
• Collaborate with SMEs, facilitators, and stakeholders to support project execution and learning rollouts.
• Research industry best practices in Lean, learning and development to enhance recommendations and program.

Skills

Analytical curiosity

Microsoft 365

Excel

PowerPoint

Forms

SharePoint

Teams

Communication

Facilitation

Process improvement

Visio

Education

Organizational Development (or related)

Industrial/Organizational Psychology (or related)

Human Resources / Business Administration (or related)

Curriculum Development / Education (or related)

Tools

Visio

Excel

PowerPoint

Forms

SharePoint

Teams

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.Position SummarySupport enterprise continuous improvement, learning, and operating system initiatives through operational, administrative, communications, training, and project support. The role may contribute to the Lean Expert Program, enterprise learning experiences, One-Way Office initiatives, and broader deployment efforts by maintaining program materials, administering surveys, developing tools and documentation, supporting curriculum and content creation, assisting with live learning experiences, and helping employees apply skills in real work. Work alongside experienced practitioners and cross-functional partners to strengthen capability development, organizational design, coaching frameworks, process documentation, standards, breakthrough methodologies, and program efficiency. Assignments may vary by position and business need, providing opportunities to build collaborative relationships with team members and leaders while supporting project execution, participant experience, responsiveness, and continuous improvement across the organization.Teams Hiring:Program Ops & Continuous Improvement (Juniors or Higher)Organizational Development & Capability Strategy (Grad Students)Instructional Design (Grad Students)One-Way Process Design (Grad Students)Typical intern responsibilities may include but are not limited to:- Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.- Gather, analyze, and summarize data, feedback, KPIs, and survey results to identify trends, gaps, and improvement opportunities.- Create and update presentations, dashboards, trackers, templates, visual management tools, and other resources for leaders, teams, and program participants.- Assist with the design, development, and delivery of learning content, workshops, eLearning, facilitator guides, learner activities, and communication materials.- Partner with team members, subject matter experts, facilitators, and stakeholders to support project execution, training rollouts, cohort activities, and continuous improvement efforts.- Research industry best practices in Lean, operational excellence, organizational development, learning, and talent development to support recommendations and program enhancements.- Maintain program resources, SharePoint or Teams content, knowledge management materials, standards, procedures, and administrative records to support effective program operations.This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.Minimum RequirementsCurrent Student, Junior status (as of Fall 2027) or higherEnrolled in an accredited college or university and pursuing a degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, Business, Business Administration, Organizational Leadership, Management, Education, Curriculum Development, Process Improvement, or a related field of study.Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.Preferred QualificationsCurrent Grad Students are highly preferred to applyAnalytical curiosity and ability to summarize data/results to support reporting and decision making.Proficiency with Microsoft 365 applications; including Excel, PowerPoint, Forms, SharePoint, and Teams.Strong written, verbal, presentation and facilitation skills and ability to communicate clearly with team members, leader and decision-making groups.Interest or experience in learning and development, adult learning principles, ADDIE, eLearning tools, and training design.Familiarity with process improvement; including process mapping, documentation, Visio, change management and organizational designStrong attention to detail, adaptability, learn agility, manage multiple priorities and work independently on ambiguous tasks/projects.As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Individuals with a disability who need an accommodation to apply please contact us at [e-mail]-BargainingThe anticipated starting base pay for this position is: $19.50 to $24.50 per hourThis position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), HolidaysBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 10/16/26EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.ACCESSIBILITY STATEMENTXcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.