Program, Capability & Process Development Intern

Xcel Energy; Denver (CO); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Pension plan

401(k) plan

Paid time off (PTO)

Holidays

Job summary

Xcel Energy is offering a summer internship focused on program operations, continuous improvement, and learning development in a hybrid Denver-area setup. You will assist in creating training materials, dashboards, and process documents while collaborating with cross-functional teams.

Ideal candidates are current students or grads pursuing related degrees, with strong MS 365 skills, data analysis ability, and interest in learning and development.

Qualifications

• Current Student status (as of Fall 2027) or higher.
• Pursuing a degree in Organizational Development, IO Psychology, HR, Business, or related field.
• Willing to work full-time during summer (up to 40 hrs/week) or part-time during the school year (up to 20 hrs/week) and commute to the designated in-person site per hybrid policy.
• Grad students are highly preferred.
• Strong analytical, data-summarization and reporting capabilities.
• Proficiency with Microsoft 365 apps including Excel, PowerPoint, Forms, SharePoint and Teams.
• Excellent written, verbal, and facilitation skills; ability to communicate clearly with teams and leadership.
• Interest or experience in learning and development, ADDIE, eLearning tools, and training design.
• Familiarity with process mapping, Visio, change management, and organizational design.
• Exceptional attention to detail, adaptability, ability to manage multiple priorities, and work independently on ambiguous tasks.

Responsibilities

• Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.
• Gather, analyze, and summarize data, KPIs, and survey results to identify trends and opportunities.
• Create and update dashboards, trackers, templates, and visual management tools for leaders and participants.
• Assist with design, development, and delivery of learning content, workshops, eLearning, and facilitator guides.
• Collaborate with team members and stakeholders to support project execution and learning rollouts.
• Research Lean, organizational development, and talent development best practices to recommend enhancements.
• Maintain program resources and knowledge management materials to support operations.

Skills

Analytical curiosity

MS 365

Data summarization

Communication skills

Learning & development

Process improvement

Attention to detail

Education

Current Student status

Pursuing relevant degree

Tools

Excel

PowerPoint

Forms

SharePoint

Teams

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.

Position Summary

Support enterprise continuous improvement, learning, and operating system initiatives through operational, administrative, communications, training, and project support. The role may contribute to the Lean Expert Program, enterprise learning experiences, One-Way Office initiatives, and broader deployment efforts by maintaining program materials, administering surveys, developing tools and documentation, supporting curriculum and content creation, assisting with live learning experiences, and helping employees apply skills in real work. Work alongside experienced practitioners and cross-functional partners to strengthen capability development, organizational design, coaching frameworks, process documentation, standards, breakthrough methodologies, and program efficiency. Assignments may vary by position and business need, providing opportunities to build collaborative relationships with team members and leaders while supporting project execution, participant experience, responsiveness, and continuous improvement across the organization.

Teams Hiring:

Program Ops & Continuous Improvement (Juniors or Higher)

Organizational Development & Capability Strategy (Grad Students)

Instructional Design (Grad Students)

One-Way Process Design (Grad Students)

Typical intern responsibilities may include but are not limited to:

• Support program and process development by creating process flows, documentation, standard work, job aids, and training materials.
• Gather, analyze, and summarize data, feedback, KPIs, and survey results to identify trends, gaps, and improvement opportunities.
• Create and update presentations, dashboards, trackers, templates, visual management tools, and other resources for leaders, teams, and program participants.
• Assist with the design, development, and delivery of learning content, workshops, eLearning, facilitator guides, learner activities, and communication materials.
• Partner with team members, subject matter experts, facilitators, and stakeholders to support project execution, training rollouts, cohort activities, and continuous improvement efforts.
• Research industry best practices in Lean, operational excellence, organizational development, learning, and talent development to support recommendations and program enhancements.
• Maintain program resources, SharePoint or Teams content, knowledge management materials, standards, procedures, and administrative records to support effective program operations.

This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.

Minimum Requirements

• Current Student, Junior status (as of Fall 2027) or higher
• Enrolled in an accredited college or university and pursuing a degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, Business, Business Administration, Organizational Leadership, Management, Education, Curriculum Development, Process Improvement, or a related field of study.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Preferred Qualifications

• Current Grad Students are highly preferred to apply
• Analytical curiosity and ability to summarize data/results to support reporting and decision making.
• Proficiency with Microsoft 365 applications; including Excel, PowerPoint, Forms, SharePoint, and Teams.
• Strong written, verbal, presentation and facilitation skills and ability to communicate clearly with team members, leader and decision‑making groups.
• Interest or experience in learning and development, adult learning principles, ADDIE, eLearning tools, and training design.
• Familiarity with process improvement; including process mapping, documentation, Visio, change management and organizational design
• Strong attention to detail, adaptability, learn agility, manage multiple priorities and work independently on ambiguous tasks/projects.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy‑related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $19.50 to $24.50 per hour

This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age‑identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

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All Xcel Energy employees and contractors share responsibility for protecting the company’s information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone’s responsibility.

ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.