Program Assistant / Motor Carrier Processing Specialist III - 193899

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

13 paid holidays

State Retirement Plan

Job summary

The South Carolina Department of Motor Vehicles seeks an experienced Program Assistant for the Motor Carrier Processing Unit at SCDMV Headquarters in Blythewood, SC. The role focuses on processing MCS transactions for programs such as IRP, IFTA, and UCR, while ensuring compliant documentation and accurate carrier statuses.

Candidates must have a high school diploma (bachelor’s degree optional) and be able to learn SCDMV policies.

Qualifications

• A high school diploma and relevant program experience.
• A bachelor’s degree may be substituted for the required program experience.
• Must complete a nationwide criminal background check to include finger printing.

Responsibilities

• Processes MCS transactions for all programs (i.e. IRP, IFTA, UCR, etc.).
• Evaluates documents to ensure compliant submissions and verifies carrier status in FMCSA/PRISM systems.
• Maintains records and generates reports; updates customer accounts in the MCS system.
• Researches and provides customer records/reports for upper management.
• Maintains knowledge of MCS programs and reports productivity daily.
• Performs other duties as required by supervisor and the Chief of MCS.

Skills

Communication skills

MS Office

Attention to detail

Independent worker

Customer service

Education

High school diploma

Tools

Phoenix MCS system

Celtic MCS system

Job description

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an experienced Program Assistant to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience,

This position is located in the Motor Carrier Processing Unit, Motor Carrier Services, at SCDMV Headquarters in Blythewood, SC.

Job Responsibilities

• Processes MCS transactions for all programs (i.e. IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts and e-forms, reinstatements, IFTA tax returns and amendments, HVUT tax, renewals, add, transfers, add, w/transfer, delete vehicles, and other non-routine transactions for customers.
• Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e. suspended, closed, revoked, out of service, etc.).
• Supports all office-related tasks associated with the daily processing of all MCS programs including call rotation for Motor Carrier Services Information Center (MCIC) and special projects as required. Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed.
• Retains accurate department records for state, federal and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads. Researches and provides customer records/reports for upper management.
• Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting. Reports productivity stats daily and maintains output percentages set by the department.
• Performs other duties as required by their supervisor and the Chief of MCS.

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain SCDMV policies/procedures and MCS program requirements to customers.
• Maintain up-to-date knowledge of the status of MCS program areas.
• Ability to communicate effectively, both orally and in writing.
• Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook, and with the internet for the purpose of research.
• Proficiency in using various forms of technology and system applications.
• Knowledge of SCDMV Phoenix and Celtic MCS systems a plus.
• Works independently with limited supervision after a period of training.
• Requires a high degree of self-motivation, integrity, initiative, and professionalism.
• Must ensure that the SCDMV policies and operational procedures are followed.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Some overnight travel may be required.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer.

Preferred Qualifications

• A high school diploma and two (2) years relevant job experience or an equivalent combination of education, training, and related experience. An equivalent education and relevant experience may be accepted with prior approval.

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.