CDSS - Family Services Specialist

CSUDH Foundation; Los Angeles (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Pet Insurance

Employee Assistance Program

401k Matching

Flex Spending

Paid Holidays

Professional Development

Job summary

Crystal Stairs, Inc. is seeking a Childcare Eligibility Specialist to determine eligibility for California subsidized child care programs and assist families in gaining access to services onsite in Los Angeles.

You will conduct interviews, collect documents, explain program rules, and coordinate with funding sources while maintaining high standards of accuracy and client service. Responsibilities include managing 175+ active cases, providing referral services, and ensuring timely certifications.

Qualifications

• Bachelor’s or equivalent preferred.
• Experience with subsidized childcare or social services preferred.
• Knowledge of County, State, and Federal program requirements for childcare subsidies.

Responsibilities

• Determine eligibility and complete enrollment and certification for families in subsidized childcare.
• Conduct appointments to assess eligibility and collect documents, explain rules, and assess needs.
• Interview and enroll/continue services, coordinating with partners and funding sources.
• Manage client activity for 175+ families while ensuring accuracy and program integrity.

Skills

Analytical skills

Problem solving

Timeliness

Diversity & inclusion

Education

Bachelor of Science/Arts degree

High School Diploma or equivalent

Tools

County Welfare Department applications

Database applications

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Childcare Eligibility Specialist

100% Onsite - Los Angeles CA 90056

What We're Looking For:

Under general supervision, the Family Services ( Childcare Eligibility) Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services (Eligibility) Specialist includes the delivery of quality services in the following areas:

RESPONSIBILITIES:

• Determining eligibility, processing enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized child care within designated time frames, in accordance to agency policy.
• Conduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.
• Schedule and conduct timely interviews to facilitate family enrollment or continuation of the services.
• Effectively manage client activities and changes for approximately 175+ clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity.
• Complete transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.
• Provide customer service to families, providers and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.
• Provide supportive referral services to families and providers as needed.
• Perform other duties as assigned.

PREFERRED EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Bachelor of Science/Arts degree from an accredited university or equivalent preferred
• Experience working with families receiving subsidized childcare or other social support services preferred
• Related work experience in childcare eligibility management/human services/client/vendor management/child development preferred
• Knowledge and competency with using County Welfare Department applications and other database applications
• Knowledge of County, State and Federal program requirements for Alternative Payment and Child Care Subsidy Programs
• Ability to analyze and problem solve, as well as accuracy and an ability to produce in a timely manner.
• Ability to quickly learn County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs.
• Ability to work with diverse and underserved populations
• High School Diploma or equivalent.
• A minimum of one year of experience in determining eligibility for family services, customer service, human services, social services, administrative/clerical support or a related field.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org