Program Assistant - Hope House

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bilingual premium (Spanish)

Job summary

The Salvation Army USA Western Territory is seeking a Program Assistant to support a safe, structured recovery environment and document daily activities.

You will perform front-line duties, monitor access, assist with medication observation, and help maintain confidential records while collaborating with the center staff. This role requires strong communication, organization, and a compassionate approach to clients.

Qualifications

• High school diploma or equivalent is required.
• CA driver’s license preferred.
• First Aid and CPR certification within seven days.
• TB clearance within fourteen days.
• Bilingual in Spanish preferred.
• Experience with substance abuse or mental illness awareness a plus.

Responsibilities

• Maintain safety, integrity, and security of the extended recovery program.
• Document daily activities and report incidents during shift.
• Assist with medication observation and contraband searches.
• Enforce house rules and ensure clients wear IDs and lanyards.
• Answer main facility phone and direct callers.
• Observe entry/exit and perform wellness checks.
• Assist in emergency drills and disaster responses.

Skills

Bilingual in Spanish

Microsoft Office

Integrity

Organizational skills

Culturally competent

Trauma-informed care knowledge

Education

High school diploma or equivalent

CA Driver's License (Preferred)

First Aid and CPR certification (within first seven days)

Tuberculosis clearance (within first fourteen days)

Bilingual in Spanish (Preferred)

Tools

Microsoft Office

Modern Office Equipment

Job description

OVERVIEW:

The Program Assistant assists in providing our clients with a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Program Assistant is a frontline worker responsible for maintaining the safety, integrity, and security of the extended recovery program. The Program Assistant documents all daily activities and carries out administrative functions to support the program and its overall operations.

DUTIES AND RESPONSIBILITIES:

• Perform all duties according to policy and procedure and our philosophy of care
• Observe all persons entering and exiting the building
• Document, inform, and report all incidents and daily activities that occur during shift
• Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients
• Maintain appropriate, professional, and ethical boundaries always with clients
• Be punctual, flexible, and reliable
• Answer the main facility telephone, take messages, and/or direct callers as appropriate
• Facilitate medication observation according to policy and procedure
• Support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
• Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard
• Enforce house rules, procedures, and protocols for clients
• Distribute sorted client mail as outlined in the procedure
• Perform regular and regular security and wellness checks throughout the facility and throughout the shift
• Assist in administering urine analysis testing and breath alcohol testing for clients
• Adhere to privacy and integrity protocols of clients
• Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility
• Respond to all unusual incidents with notification to all stakeholders
• Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations
• Assist in the admissions and exits of clients as directed by the Program Director
• Maintain overall direction and structured priorities within a frequently changing project scope
• Assist with sanitization of program high-touch surfaces to maintain a healthy and safety program facility
• Program Assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish-speaking participants, for which a bilingual premium would apply
• Other related duties as required

EDUCATION AND EXPERIENCE:

• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
• High school diploma or equivalent (Required)
• CA Driver's License (Preferred)
• Bilingual in Spanish (Preferred)
• First Aid and CPR certification (within first seven days of employment - company provided)
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

SKILLS AND ABILITIES:

• Bilingual in Spanish (Preferred)
• Proficiency with Microsoft Office and Modern Office Equipment
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills and ability to multi-task with follow-through
• Culturally competent and able to work with a highly diverse population
• Knowledge of co-occurring disorders and trauma-informed environment

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an "at-will" nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.