Case Manager

The Salvation Army; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

The Salvation Army's Hope House in San Francisco seeks a Case Manager to support a 60-bed shelter serving adults in recovery. You will manage caseloads, develop transition plans, and coordinate with partner agencies to connect clients with housing, treatment, and social services.

We value strong communication, data entry accuracy, and the ability to work with individuals facing complex behavioral health challenges.

Qualifications

• Two years of social services experience with marginalized adults.
• Experience in case management or peer mentoring and in developing treatment plans.
• Ability to address substance use, mental health, and barriers to self-sufficiency.

Responsibilities

• Manage an assigned caseload of up to 25 program participants.
• Assessment and Intake: Conduct interviews and assessments and develop an Individual Transition Plan.
• Coordinate with partner organizations and referring agencies.
• Monitor progress and reassess to keep plans relevant.
• Maintain participant records in the Salvation Army Social Services Database and other required systems.
• Attend staff, Corps, and Divisional meetings and training.
• Assist in planning and execution of special functions and events.
• Data entry, data collection, and data reporting.

Skills

Caseload management

Client assessment & intake

Plan development & transition

Crisis intervention

Empathy & interpersonal skills

Documentation & data entry

Education

High school diploma or equivalent

Associate’s Degree

Bachelor’s Degree

Community Health Worker Certificate

Certified Alcohol and Drug Counselor

Tools

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Job description

OVERVIEW:

Hope House is an abstinence-based, recovery-focused shelter that supports the housing and recovery needs of adults experiencing homelessness and struggling with addiction. The program is designed to guide participants on their journey toward recovery, stability, and self-sufficiency. Onsite services include case management, life skills, recovery support, benefits acquisition, and connections to withdrawal management and detox, as well as streamlined access to residential drug treatment. The program also helps participants secure placement into sober living, permanent supportive housing or other suitable opportunities.

The Case Manager reports to the Hope House Program Manager and supports the programmatic operations of the 60-bed facility by providing case management and recovery-focused services to participants. This position ensures safe operations, consistent implementation of program policies, accurate data collection and reporting, and high-quality participant engagement. The Case Manager’s main goal is to address the needs of shelter participants and cultivate a transformational community in an effort to support participants transition to drug treatment or stable/permanent housing and self-sufficency.

DUTIES AND RESPONSIBILITIES:

• Manage an assigned caseload of up to 25 program participants


• Assessment and Intake: Conduct interviews and administer assessments to understand the client’s needs, situations, and potential risks. Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors


• Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client’s unique needs


• Establish and maintain relationships with partner organizations and referring agencies


• Monitor participant progress and reassess their needs to ensure that the goal plan remains relevant and effective


• Educate and empower participants by equipping them with the knowledge and skills needed to improve their situation and become more self-sufficient


• Respond to and manage crisis situations participants may encounter


• Maintain appropriate, professional, and ethical boundaries with staff and participants


• Be punctual, flexible, and reliable


• Maintain accurate participant records on The Salvation Army Social Services Database and other required database systems


• Attend all required staff, Corps, and Divisional meetings and training


• Facilitate small group instruction and facilitation as indicated on the program schedule


• Attend community-based meetings as needed or requested by management


• Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services


• Coordinate with various service providers to ensure the holistic needs of participants are met


• Other reasonably related duties as assigned by the Program Director or Program Manager


• Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes


• Driving and/or escorting participants to appointments or services


• Data entry, data collection, and data reporting


• Support with program operations as staffing needs require.


• Other related duties as required

EDUCATION AND EXPERIENCE:

• Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)


• Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Required)


• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency


• High school diploma or equivalent (Required)


• Associate’s Degree, Bachelor’s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)


• CA Driver's License (Required)


• Bilingual in Spanish (Preferred)


• First Aid and CPR certification (within first seven days of employment – company provided)


• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

SKILLS AND ABILITIES:

• Strong verbal and written communication skills, and proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point)


• Strong data entry, data collection, and data reporting skills


• Ability to work with adults with extreme behavioral health challenges


• Ability to have a flexible work schedule that adapts with the needs of the program


• Ability to express empathy and foster a collaborative alliance with staff and participants


• Excellent organizational skills and ability to work under pressure with little direct supervision


• Excellent time management skills


• Strong electronic communication skills


• Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services


• Knowledge of co-occurring disorders and trauma-informed environment


• Culturally competent and able to work with a highly diverse population


• Bilingual in Spanish (Preferred)

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an \"at-will\" nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this \"at will\" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.