Program Assistant for ACT Team & Operations

Access: Supports for Living; Town of Vernon (NY); On-site; USD 26,174 - 34,440; Full time

Job summary

Access: Supports for Living is seeking a dynamic Program Assistant to support the Assertive Community Treatment (ACT) Team in Mt. Vernon, NY. The role includes handling medical records, coordinating information systems, and supporting program operations.

The ideal candidate will have at least 1 year in customer service, strong Microsoft Office skills, and the ability to work collaboratively in a fast-paced setting. Bilingual Spanish, Haitian Creole, or Yiddish is a plus.

Qualifications

• Bachelor's degree or Associate degree with experience.
• Minimum of 1 year of experience in a customer service setting.
• Bilingual Spanish, Haitian Creole, or Yiddish speaking a plus.

Responsibilities

• Maintain programmatic records and schedules in an organized manner.
• Attend meetings, take notes and minutes, and record program action plans.
• Prepare and set up meetings, including developing and distributing supporting documents.
• Enter, interpret, and monitor data in various systems (e.g., SharePoint, Cornerstone, Dayforce, CAIRS, myEvolve-Electronic Medical Record, team schedules, participant contact tracking).
• Assist with daily communication, including triaging phone calls and responding to inquiries with excellent customer service.
• Maintain accounting and budget records including monitoring petty cash and client service dollars.
• Support Program Director with managing medical records and responding to records requests.
• Ensure regulatory, agency, and billing compliance in medical records including timeliness, plans, and documentation.

Skills

Microsoft Office

Organizational skills

Customer service

Phone etiquette

Team collaboration

Flexibility under pressure

Education

Bachelor's degree or Associate degree with experience

Tools

SharePoint

Cornerstone

Dayforce

CAIRS

myEvolve

Job description

Access: Supports for Living is seeking a dynamic Program Assistant to support the Assertive Community Treatment (ACT) Team in Mt. Vernon, NY. The role includes handling medical records, coordinating information systems, and supporting program operations.

The ideal candidate will have at least 1 year in customer service, strong Microsoft Office skills, and the ability to work collaboratively in a fast-paced setting. Bilingual Spanish, Haitian Creole, or Yiddish is a plus.