Program Assistant, ESOL (Part-Time; Seasonal)

Sunnyside Community Services; New York (NY); On-site; USD 26,000 - 36,000; Part time

Job summary

Sunnyside Community Services is seeking a Part-time Program Assistant for ESOL to support program implementation and development for English language learners, with annual reach over 450 students. The role emphasizes a whole-person approach, in-person classes, and collaboration with the ESOL program team.

The position supports ESOL operations, outreach, registration, testing, class setup, and student engagement, with data management and audit support as needed.

Qualifications

• Bilingual; able to read, write, and speak at least one additional language (Spanish preferred).
• Bachelor's degree in related field in-progress or completed, plus 1-2 years of related experience.
• Excellent interpersonal skills, including oral and written communication.
• Flexibility, patience, resourcefulness, and ability to work independently and creatively.
• Best Plus 3.0 certified highly preferred.
• Knowledge of DYCD NYC Rise, ASISTS, and Salesforce highly preferred.

Responsibilities

• Assist in daily operation of ESOL programming including outreach, registration, BEST Plus 3.0 testing, orientation, class setup and field trips, celebrations.
• Assist in registration, intake interviews and pre/post test program participants.
• Ensure classrooms are properly set up with appropriate furniture and instructional materials.
• Provide ongoing support to instructors by troubleshooting classroom needs, sourcing supplies, and coordinating with facilities or IT.
• Communicate with students regarding programming and other service needs in person, via emails, or texts.
• Assist in student recruitment as needed.
• Collect, maintain, and track program data for reports and audits.
• Support Program Director, ESOL with preparation for program audits and reporting.

Skills

Bilingual

Spanish preferred

Education

Bachelor's degree in related field (in-progress or completed)

1-2 years related experience

Tools

DYCD NYC Rise

ASISTS

Salesforce

Job description

Reporting to the Assistant Director, ESOL the Program Assistant, ESOL is responsible for assisting in English for Speakers of Other Languages (ESOL) program implementation and development in collaboration with the ESOL program team. We provide ESOL instruction to over 450 students annually. Our approach includes in-person learning strategies, a whole-person approach allowing students to access services internally, and a commitment to social justice, diversity, equity, and inclusion. The Program Assistant will ensure the successful operation of ESOL programming to assist those lacking English proficiency in English.

Sunnyside Community Services Adult and Immigrant Services team offers free English language classes to immigrant community members, assists in providing resources and benefits, provides free legal immigration consultations, engages with community members on public health initiatives and advocates alongside and on behalf of immigrants and low-income adults.

Part-Time Schedule: In-person Mondays – Thursdays, September 2026 – June 30, 2027

Responsibilities

Program Planning and Implementation – ESOL

• Assist in daily operation of ESOL programming including outreach, registration, BEST Plus 3.0 testing, orientation, class setup and field trips, & celebrations.
• Assist in registration, conducting intake interviews and pre/post test program participants.
• Ensure classrooms are properly set up based on group size, with appropriate furniture and instructional materials available.
• Provide ongoing support to instructors by troubleshooting classroom needs, sourcing supplies, and coordinating with SCS facilities or IT when necessary.
• Communicate with students regarding programming and other service needs in person, via emails, or texts.
• Assist in student recruitment as needed.

Student Support, Communication, and Outreach

• Proactively conduct outreach to students who miss classes and document reasons for absences.
• Communicate with students regarding program participation, attendance expectations & policies, and available services.
• Support a positive and responsive learning environment through consistent follow-up and engagement.

Data Collection, Tracking and Reporting

• Collect, maintain, and track comprehensive paper and/or electronic files as necessary for contractual reporting.
• Collect, maintain, and track programmatic data and resources up to date including daily attendance records, participant demographic information using funder-mandated and internal & external database and monitoring tools.
• Support Program Director, ESOL with preparation for program audits and reporting.
• Assist with other tasks that arise in support of Adult and Immigrant Services daily operation and growth.

Other

• Perform other duties as required.

Qualifications

• Bilingual; able to read, write, and speak at least one additional language. Spanish preferred.
• Bachelor's degree in related field in-progress or completed, plus 1-2 years of related experience.
• Excellent interpersonal skills, including oral and written communication.
• Flexibility, patience, resourcefulness, and a willingness to learn and ability to work independently and creatively.
• Best Plus 3.0 certified highly preferred.
• Knowledge of DYCD NYC Rise, ASISTS, and Salesforce highly preferred.

Job Classification: Part-time (20-25 hours per week) from September 2026 – June 30, 2027

Hourly Wage: $22.50/hr.

Reports to: Program Director, ESOL

Morning Shift: 8:30 am – 1:30 pm/Evening Shift: 4 – 9 pm/Weekends

All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply.

Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported.

Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being.

Equal Opportunity/Affirmative Action Employer