Program Assistant - EAC

Canine Companions For Independence; Concord (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

403(b) Retirement Plan

Community Involvement

Wellness Programs

Diversity Committee

Job summary

Canine Companions For Independence in Concord, CA is seeking an entry-level Program Assistant to process client applications and provide general support across teams. You will track applications, coordinate volunteer onboarding, and assist with Team Training and post-graduation follow-up.

The role requires strong time management, excellent communication, and the ability to handle multiple tasks. Salary is $20–22 per hour with employer-paid health coverage and generous PTO in a full-time position.

Qualifications

• Must be able to read, assess and respond to requests regarding applications.
• Strong time management and organizational skills.
• Excellent verbal and written communication abilities.
• Maintain detailed records, complete paperwork and meet deadlines.
• Proficiency with computers: word processing, spreadsheets, email, CRM database.

Responsibilities

• Reading, assessing and responding to all requests regarding applications.
• Applicant tracking throughout application process
• Submission of completed applications to review committee
• Office administration support in Salesforce
• Conduct volunteer onboarding
• Instruct clients during Team Training
• Provide follow-up and support to graduates following Team Training
• Coordinate dog transport

Skills

Multitasking

Time management

Written communication

Record keeping

Office software

Salesforce

Tools

Salesforce

Job description

Job Details: Level: Entry, Job Location: Early Alert Canine Field Office - Concord, CA 94520, Position Type: Full Time, At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities. As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job. Our commitment to our mission is reflected in our equally strong dedication to our employees.

Our Employee Benefits

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
• Retirement Savings: Employer-matched 403(b) retirement plan
• Community Engagement: Additional paid hours to volunteer within your community
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress

Employee Testimonial “Seeing the full circle of teams: puppy, to training, to placement to graduation and after, it's kind of amazing the amount of moving parts, particularly when dealing with both people and dogs that we are still so successful in what we do.” – Program Team Member

About the Position

The Program Assistant is responsible for ensuring that all client applications are processed appropriately and provides general support.

Key Responsibilities

• Reading, assessing and responding to all requests regarding applications.
• Applicant tracking throughout application process
• Submission of completed applications to review committee
• Office administration support in Salesforce
• Conduct volunteer onboarding
• Instruct clients during Team Training
• Provide follow-up and support to graduates following Team Training
• Coordinate dog transport

Qualifications

To be successful in this role, candidates should possess the following:

Must Have:

• Ability to perform several tasks concurrently
• Time management and organizational skills
• Excellent verbal and written communication skills
• Ability to organize and maintain detailed records, complete paperwork and meet deadlines
• Ability to use computers; word processing, spreadsheet, email, customer relations management database, internet-based phone system
• Knowledge of office equipment

Nice to Have:

• Previous administrative or office experience preferred
• Dog handling experience preferred
• Prior experience working with people with disabilities desired

Compensation

• Salary Range: $20-22 per hour

Schedule

• Full-Time

Inclusion and Diversity Commitment

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.

Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Accommodation Request

If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.