Program Assistant – Aging, Health and Wellness Services

Eastharlemalliance; New York, Northern (NY, KY); Hybrid; USD 26,000 - 32,000; Part time

Job summary

Union Settlement in East Harlem is seeking a Part-Time Program Assistant for the Aging, Health & Wellness Services department. The role supports the Older Adult Center Director by organizing daily activities and providing case assistance under NYC Aging contracts.

Responsibilities include intake/reassessment, benefits eligibility guidance, outreach to clients, and referrals to Medicare/Medicaid, Social Security, housing, and food programs.

Qualifications

• Bachelor’s degree or 60+ credits with four years of aging population experience.
• Bilingual English/Spanish required.
• Strong verbal, written, clerical, organizational and problem-solving skills.
• Ability to multitask in a fast-paced, changing environment.
• Excellent computer and interpersonal skills.

Responsibilities

• Identify, plan, and lead one center daily activity.
• Conduct intake and reassess eligibility for benefits and entitlements.
• Perform outreach to absent clients to check wellbeing and satisfaction.
• Provide information/referrals for Medicare/Medicaid, Social Security, housing, Food Stamps, Meals on Wheels, energy assistance.
• Maintain case records and follow-up on entitlements; refer to appropriate resources.

Skills

Bilingual (English/Spanish)

Organizational skills

Interpersonal skills

Problem solving

Computer skills

Education

Bachelor’s Degree in Social Work or related field

60+ college credits with four years experience in aging populations

Tools

Microsoft Office

Job description

Union Settlement is an East Harlem based nonprofit organization founded in 1895. For over 130 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults. As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs. Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.

Today, Union Settlement provides services through 33 program sites in approximately 28 locations. Union Settlement’s current programmatic portfolio includes the following service areas: Early Childhood Education, Youth Development and Opportunity, Family Services (including the Family Enrichment Center, the Family Childcare Network, and the East Harlem Community Partnership, NYC Benefits, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development. Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.

Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners. To learn more about Union Settlement, visitwww.unionsettlement.org

Position:Program Assistant-Washington/Lexington

Department:Aging, Health & Wellness Services

Reports to:Center Director

Hours:Part-Time9:00AM-2:00PM

Salary:$21.00/hr

FLSA:Non-Exempt

Position Summary:The Program Assistantis responsible forassistingthe Older Adult Center Directorbyorganizing and providing at least one activity daily and providing caseassistanceservices required by the NYC Agingcontract to senior participants daily.

Responsibilities

• In consultation with the Older AdultCenterDirector,identify, plan, and lead one activity in the center daily.
• Conduct intake and re-assessment for Older AdultCenter participants. Assess participants’ eligibility for benefits andentitlementsunder various programs for the aging.
• Conduct outreach (phone calls, etc.) to all clients who are absent from the center for extended periods to determine the reason for absences, as well as to check on their well-being and satisfaction with the Senior Center.
• Provide information and referralsorassistanceto the following but not limited to:Medicare and Medicaid eligibility and enrollment
• Social Security eligibility and benefits
• Housing services
• Food Stamps
• TheMeals on Wheels program
• Foradditionalbenefits and entitlements
• Energy Share and other utilityassistanceprograms
• Provideparticipants with but not limited to:Generalassistancetoenroll in programs.
• Translation services
• Assistancefor correspondence, understanding and paying bills, and making appointments
• Follow-up caseassistancerelated to entitlement and benefits, as needed, andmaintain,complete andaccuratecase records.
• Refer clients who need case management or other in-depth services to appropriate resources.
• Advocate on behalf of seniors with social service and governmentagencies, andmediate as needed with those agencies.
• Attendappropriate trainingprograms as requested by supervisor.
• Compile statistics, prepare reports, keep attendance, and other required records.
• Additionalduties as assigned by supervisor.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, or related field with experience working with aging populations preferred; or 60+ college credits and four yearsdemonstratedexperience working with aging populations.
• Bilingual (English/Spanish)required.
• Strong verbal, written, clerical, organizational andproblem solvingskills.
• Demonstrated ability to perform multiple tasks effectively in a fast paced, challenging and constantly changing environment.
• Excellent computer skills.
• Excellent interpersonal skills.

CO R E CO M P E T E N C I E S

• Leading Others:Creates a sense of urgency throughout the organization on the importance of achieving outcomes. Inspires, influences, and enables team members to reach their goals
• Facilitating Change:Approaches challenges with creativity and flexibility. Demonstrates analytical thinking. Guides change to meet Union Settlement’s goals.
• Managing Performance:Evaluates and revises goals semi-annually with the team. Provides consistent supervision and documents performance highlights and concerns
• Applying and Developing Expertise:Embraces and leads the team to achieve milestones.Seeksand supports professional development opportunities for team members. Manages finances and budgets effectively
• Communicating and Collaborating:Listens well and actively engages with others with honesty and integrity and holds team accountable to the same standard
• Union Settlement’s Diversity, Equity & InclusionCommitment

Union Settlement is an equal opportunity employer. They do not discriminateon the basis ofrace, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or locallaw.