Program Assistant

Literacy Council of Sarasota; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Literacy Council of Sarasota is seeking a dynamic Program Assistant to join our team. This role provides essential administrative support to three program coordinators and helps ensure smooth program operations.

You will assist with scheduling, registrations, data entry, and customer service for learners, partners, and staff in a fast-paced community organization.

Qualifications

• Strong organizational and multitasking skills.
• Comfort with databases and reporting.
• Customer service mindset for learners and coworkers.
• Ability to shift priorities quickly in a fast-paced environment.
• Proven office experience with strong organizational skills and attention to detail.
• Proficiency in MS Office and Google Workspace.
• High-accuracy typing and data entry.

Responsibilities

• Provide customer support through clear communication and timely follow-up.
• Support family literacy program events and monthly mailings.
• Assist with English Live 24/7 scheduling, registrations, payments and data entry.
• Support online and live classes by aiding registrations, attendance tracking and waitlists.

Skills

Organizational skills

Multitasking

Database experience

Customer service

Prioritization

Office experience

MS Office

Google Workspace

Typing speed

Time management

Tools

Microsoft Office Suite

Google Workspace

Job description

Job Description

The Literacy Council of Sarasota ('LCS') is growing, and we are seeking a dynamic Program Assistant to join our team! This vital role offers an exciting opportunity to contribute to meaningful community programs by providing exceptional administrative support to our three program coordinators.

Job Overview

As a key member of our organization, you will help ensure smooth program operations, assist with program coordination, and deliver outstanding customer service to our clients, partners, and team members. Your enthusiasm, organizational skills, and proactive attitude will drive the success of our initiatives and foster a positive environment for everyone involved.

Duties

• Provide customer support through clear communication, active listening, and timely follow-up on client requests or concerns.
• Support our family literacy program events and monthly mailings;
• Support our English Live 24/7 online program through assistance with scheduling and communicating events, learner registrations and input, payment tracking, and database entry.
• Support our online and live adult language classes by supporting the program coordinator with registrations, assessments, tracking attendance and waitlist.

Qualifications

• Strong organizational and multitasking skills
• Comfort with databases and reporting
• Customer service mindset (learners, and coworkers)
• Ability to shift priorities quickly
• Proven office experience with strong organizational skills and attention to detail
• Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Gmail, Calendar),
• Strong typing skills with high accuracy; capable of managing data entry efficiently
• Demonstrated ability to multitask, prioritize tasks effectively, and manage time well in a fast-paced environment.

Join us in making a difference! This position offers an engaging work environment where your skills directly impact our community programs. We value proactive individuals who thrive on organization, communication, and supporting others.