Program Assistant

Transportation Security Administration; San Francisco (CA); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Thrift Savings Plan

Flexible Spending Account

Paid federal holidays

Job summary

The Transportation Security Administration (TSA) seeks a Program Assistant at San Francisco International Airport. You will provide administrative support across management areas, helping evaluate programs and services to improve operations and customer service.

This role involves data collection, policy guidance, and coordinating with internal staff and external stakeholders to ensure efficient daily operations. A background in federal program support and good analytical skills are desirable.

Qualifications

• Administrative support and data tracking experience.
• Ability to evaluate programs and manage multiple tasks.
• Strong written and verbal communication skills.

Responsibilities

• Provide diverse administrative support for TSA programs and operations.
• Assist in evaluating program effectiveness and efficiency.
• Coordinate office policies, schedule meetings, and prepare correspondence.
• Support payroll, timekeeping, and data analysis tasks.

Job description

• Hiring Agency: Transportation Security Administration
• Department: Department of Homeland Security

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Key Responsibilities

This Program Assistant position is located at San Francisco International Airport (SFO), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Providing a range of diverse administrative support assignments that include spending a minimum of 25% of time assisting managers in evaluating programs and their effectiveness in delivering services.

You will perform a combination of routine and multiple and varying assignments in support of management efforts to evaluate, administer, and improve the efficiency, effectiveness, and productivity of organizations and programs. Providing assistance to a program area which may include finance, human resources, model workplace, scheduling, or other core functional area.

Work activities typically support multiple projects/programs and contribute to one or more organizational units and major subdivisions. Assisting managers and other employees in day-to-day operations of the office. Compiling, tracking, and analyzing data. Applying analytical techniques and methods to perform a variety of administrative and analytical duties in support of TSA field operations.

Coordinating the implementation of new office policies and systems and writing policy and internal procedural guidance after clarifying applicability of past practice, emerging guidance, and established policies and procedures with seniors or subject-matter experts. Interacting with internal staff and external customers including managers and employees. Contacts involve exchanging information, tracking status, and coordinating efforts.

Acting as a lead for other support staff to coordinate multiple assignments. Preparing complex and sensitive correspondence including evaluation and assessment of the impact of changes to policy, practices, or program characteristics in assigned area. Providing advanced computer assistance.

Undertaking complete analytical studies of limited scope under the direction of a senior, supervisor, or manager Reviewing work of lower level administrative support staff for accuracy and completeness. Scheduling meetings including conducting analyses of agenda items and proposing recommendations for a range of administrative or program matters for which precedents have been established.

Providing advice and guidance to employees, timekeepers, supervisors, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay, including unusual situations where the guidelines require considerable interpretation and/or research of past precedents. Training staff to enter time-card data.

Certifying time-cards and corrections each pay period and conducting random audits, to include the most difficult payroll issues. Acting as a point-of-contact with the National Finance Center (NFC) to resolve employee payroll issues.

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; situational telework may be permitted in accordance with departmental policy telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

Which agency is hiring for this position?

This position is with Transportation Security Administration, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $77161 – $100315/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-14.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government