Program Specialist

Transportation Security Administration; New York (NY); On-site; USD 105,000 - 137,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term care insurance

Retirement plan

Thrift Savings Plan

Flexible Spending Account

Employee Assistance Program

Paid federal holidays

Job summary

Transportation Security Administration at John F. Kennedy International Airport (JFK) is seeking a Program Specialist to coordinate TSA policies, respond to stakeholders, and manage program activities for DHS.

The role includes overseeing customer inquiries, IT coordination, and performance metrics, with a comprehensive federal benefits package. The position requires a Secret clearance; salary range is $105,481–$137,128 per year, with federal benefits and opportunities across TSA.

Responsibilities

• Coordinate, implement, and communicate TSA policies and directives with the FSD.
• Identify and respond to stakeholders' questions, problems, and concerns regarding security.
• Oversee customer service inquiries and identify opportunities to advance TSA aims.
• Manage and support collection of performance metrics to identify inefficiencies and opportunities for process improvement.
• Coordinate IT solutions and software acquisitions; support IT-related staff efforts.
• Provide airport management with status reports and planned activities in assigned program areas.

Job description

• Hiring Agency: Transportation Security Administration
• Department: Department of Homeland Security

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Key Responsibilities

This Program Specialist position is located at John F Kennedy International Airport (JFK), Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Working closely with the Federal Security Director (FSD) to coordinate, implement, and maintain an effective program to communicate TSA's policies, programs, and directives. Identifying and responding to stakeholders' questions, problems, and concerns regarding security.

Overseeing and addressing customer service inquiries. Identifying and responding to opportunities to further the aims of the organization to the public. Managing and supporting the collection of various performance metrics to identify inefficiencies and areas in need of process improvement. Managing supplies, including both procurement and inventory management.

Coordinating solutions to information technology (IT) problems; coordinating staff efforts concerning the acquisition and use of specialized software applications. Conducting in-depth analyses regarding potential conflicts of airport administrative procedures with overall TSA administrative policies. Providing airport management with status reports and planned activities in assigned program areas.

Providing management advisory services to the FSD staff and providing the first line response to airport employee inquiries.

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.

Other benefits may include flexible work schedules; situational telework may be permitted in accordance with departmental policy telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities.

Employees who transfer to TSA from an agency that allows employees to maintain an annual leave balance higher than the maximum accumulation for the appointed position will have their leave ceiling set to the maximum accumulation for the appointed position (e.g., United States duty location - 240 hours, foreign duty location - 360 hours, or TSES position - 720 hours). TSA will not make a monetary payment for any leave forfeited under these circumstances.

Which agency is hiring for this position?

This position is with Transportation Security Administration, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $105481 – $137128/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-10-06.

Who is eligible to apply?

This position is open under the "Fed Internal Search" hiring path.