Program Assistant

The Salvation Army; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Hearing coverage

Prescription plan

Life insurance

Pension plan

403(b) plan

Vacation days

Sick days

Personal days

Floating holidays

Paid holidays

Job summary

The Salvation Army in Milwaukee, WI is seeking a Program Assistant On Duty to help maintain a safe, structured environment within the adult rehabilitation program. You will monitor residents, support intake and orientation, and assist with daily operations during assigned shifts.

The role requires flexibility for evenings, weekends, overnights, and holidays, with pay between $12.50 and $18.00 per hour and full-time hours.

Qualifications

• Maintain safety, security, and organization in a residential program.
• Reliable attendance and punctuality.
• Strong communication and interpersonal skills.
• Remain calm and respond effectively in emergencies.
• Follow policies, procedures, and program guidelines.

Responsibilities

• Maintain a safe, secure, and orderly environment within the facility.
• Monitor beneficiary activity, movement, and adherence to program rules and schedules.
• Conduct facility rounds, bed checks, and building walkthroughs.
• Respond to incidents and complete required reports and documentation.
• Assist with beneficiary orientation, guidance, and general support.
• Lead house meetings and communicate program expectations and updates.
• Support intake processes, including assessments when needed.
• Oversee medication call procedures and ensure proper documentation.
• Administer required testing as needed.
• Supervise beneficiaries assigned to work therapy tasks and provide guidance.
• Provide transportation for beneficiaries when assigned, following safety guidelines.
• Complete daily reports and accurately document program activities and incidents.
• Support recreational and program activities when scheduled.

Skills

Strong communication

Punctuality

Data entry and reporting

Policy adherence

Flexible schedule

Emergency response

Safety awareness

Education

High school diploma or equivalent

Tools

Microsoft Teams

Word

Excel

Job description

Program Assistant On Duty

Location: Milwaukee, WI

Pay: $12.50-$18.00 per hour

Job Type: Full-time- 40hrs/weekly

Schedule: Flexible schedule including evenings, weekends, overnight shifts, and holidays as needed

Insurance & Financial

• Comprehensive medical, dental, vision, and hearing coverage
• Prescription drug plan
• Voluntary life insurance
• Competitive pension plan
• 403(b) retirement savings plan (immediate eligibility)

Paid Time Off

• Vacation days (accrual begins after first month, eligible after 90 days)
• Paid sick days
• Personal days
• Floating holidays
• Paid holidays (immediate eligibility)

About the Role

At The Salvation Army Adult Rehabilitation Center, your work helps support individuals on their journey to recovery. As a Program Assistant On Duty, you will help ensure the safety, structure, and smooth operation of the program during assigned shifts while supporting beneficiaries and maintaining program standards.

What You’ll Do

• Maintain a safe, secure, and orderly environment within the facility
• Monitor beneficiary activity, movement, and adherence to program rules and schedules
• Conduct facility rounds, bed checks, and building walkthroughs
• Respond to incidents and complete required reports and documentation
• Assist with beneficiary orientation, guidance, and general support
• Lead house meetings and communicate program expectations and updates
• Support intake processes, including assessments when needed
• Oversee medication call procedures and ensure proper documentation
• Administer required testing (e.g., breathalyzer or urinalysis) as needed
• Supervise beneficiaries assigned to work therapy tasks and provide guidance
• Provide transportation for beneficiaries when assigned, following safety guidelines
• Complete daily reports and accurately document program activities and incidents
• Support recreational and program activities when scheduled

Training Provided

• Paid training on program policies, procedures, and safety protocols
• Ongoing coaching and support from leadership
• Opportunity to build experience in human services and program operations

Why Join Us

• Mission-driven work that supports recovery and community impact
• Opportunity to make a meaningful difference in people’s lives
• Supportive, team-oriented environment
• Employee Assistance Program and additional benefits

Qualifications

What You’ll Need

Required

• Ability to maintain safety, security, and organization within a residential program environment
• Reliable attendance and punctuality
• Strong communication and interpersonal skills
• Ability to remain calm and respond effectively in emergency or high-pressure situations
• Basic math and computer skills, including data entry and reporting
• Ability to follow policies, procedures, and program guidelines
• Ability to work a flexible schedule, including evenings, weekends, overnight shifts, and holidays
• Ability to stand, walk, and complete facility rounds throughout the shift
• Ability to bend, reach, climb stairs, and perform physical tasks as neededAbility to lift up to 20 lbs regularly and assist with up to 50 lbs occasionally
• Valid Driver’s License with ability to drive on behalf of The Salvation Army per policy
• High school diploma or equivalent

Preferred

• Previous experience in residential programs, social services, customer service, or security
• Experience working with individuals in recovery or structured program environments
• Experience with reporting systems, Microsoft Teams, Word, or Excel

The Salvation Army is an equal opportunity employer.

Candidates who are returning to work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.