Program Assistant

University of Florida; Gainesville (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

University of Florida in Gainesville is seeking a Program Assistant to support the Physical Security team on campus. The role involves coordinating security infrastructure via Lenel and Genetec, handling admin tasks, and ensuring smooth day-to-day operations.

Requires a Bachelor's degree or equivalent, with preferred IT/programming tech background and 2 years of software helpdesk experience. Strong communication, time management, and proficiency in MS Office are essential.

Qualifications

• Bachelor's degree; or an equivalent combination of education and experience.
• Preferred: Associate degree in IT or Programming Technology and two years of software helpdesk experience.
• Strong verbal and written communication and time management skills.

Responsibilities

• Coordinate programming of new physical security infrastructure via Lenel and Genetec.
• Provide administrative support including customer service and ticket handling.
• Assist with meeting deadlines for Physical Security projects and monitor work requests.
• Maintain UF Directory data as the department's identity management coordinator.

Skills

Customer service

Verbal communication

Written communication

Time management

Education

Bachelor's degree

Associate degree in IT or Programming Technology

Tools

Microsoft Office Suite

PeopleSoft

Job description

Program Assistant

Job No: 540848

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Facilities Operations/Skilled Trades, Office/Administrative/Fiscal Support, Veteran's Preference Eligible

Department: 61030000 - VPBA-PHYSICAL SECURITY

Job Description

Classification Title: Program Assistant

Classification Minimum Requirements: Bachelor's degree; or an equivalent combination of education and experience.

Work with Physical Security Coordinator(s), this position will collaborate and coordinate programming of new physical security infrastructure via the Lenel and Genetec platforms. and implement processes and workflows that efficiently maintain the Department's day-to-day operations.

Provide administrative support to the Department to include providing customer service, providing tier 1 support to phone calls, software tickets, and hardware tickets as necessary,

Assist with meeting deadlines for Physical Security projects. Provide project status and updates on projects across campus. Assist with monitoring work request tickets, verifying security equipment functionality, website content development.

This position will also serve as the Department's assistant UF identity management coordinator and maintain data related to faculty and staff identification in the UF Directory.

Other administrative responsibilities include maintaining the Space Report and acting as the Department Security Administrator (DSA). Responsible for Asset Management and ensuring assets are accounted for, and Asset Identification Numbers are affixed to university property in accordance with university policies and procedures.

Other duties as assigned.

Background Check Required.

This position requires a Class E State of Florida Driver's License.

Normal Work Schedule

Normal work schedule Monday-Friday 8 a.m.-5 p.m. Total hours/week: 40.

Occasional overtime is required. Off campus travel may be required.

Expected Salary

$19.23 to $21.00 Hourly

Required Qualifications

Bachelor's degree; or an equivalent combination of education and experience.

Preferred

• Associate degree in IT or Programming Technology, or an equivalent combination of experience in an appropriate area and two years of software helpdesk experience.
• Experience working at the University of Florida, and/or higher education preferred.
• Basic knowledge of an access control and/or video management system.
• Strong verbal and written communication.
• Excellent time management skills and ability to successfully manage multiple priorities. Experience in dealing with the public in a professional manner.
• Excellent written and verbal communication skills with the ability to communicate clearly and accurately. Strong organizational skills, ability to meet deadlines, ability to work independently and problem-solving capabilities.
• Accuracy, attention to detail and a customer service-oriented attitude are essential for success in this position.
• Computer proficiency in these areas: Microsoft Applications (Outlook, Word, Excel, PowerPoint), familiarity with MS Visio, Windows, and Internet browsers (preferably Internet Explorer).

Knowledge

• Knowledge of office procedures
• Knowledge of the principles of correct grammar usage
• Knowledge of university computer information systems (PeopleSoft)
• Knowledge of basic computer usage

Abilities

• Ability to sort data alphabetically, numerically and categorically
• Ability to organize files, records and/or other materials
• Ability to follow office procedures and practices
• Ability to plan, organize, and coordinate work assignments
• Ability to communicate effectively both orally and in writing
• Ability to handle routine customer and employee request
• Ability to maintain positive and effective working relationships
• Ability to follow oral and written instructions per state specification

Health Assessment Required

No

Applications Close

05 September 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.