PROGRAM AND VOLUNTEER COORDINATOR

Rides for Ridgefield; Ridgefield (CT); On-site; USD 33,000 - 39,000; Part time

Job summary

Rides for Ridgefield seeks a Program and Volunteer Coordinator to oversee daily operations of our transportation programs, manage rider and volunteer data, and coordinate services for seniors and residents with mobility needs.

The role develops and administers programs, supervises volunteers, provides training, and reports to the Board. This is a 25-hour-per-week, in-person position with a pay range of $25–$30 per hour.

Qualifications

• Excellent interpersonal and communication skills.
• Initiative, judgment and leadership abilities.
• Experience recruiting, directing and managing staff and volunteers.
• Strong organizational and time-management capabilities.
• Non-profit operations experience preferred.

Responsibilities

• Oversee daily activities of Rides programs and services.
• Monitor rider applications and register new riders, explaining options and entering data in the system.
• Ensure timely communication with riders and manage ride requests.
• Onboard and train volunteers; handle background checks and references.
• Provide supervision, scheduling and scripts for call volunteers and answering service.
• Cover office hours when volunteers are unavailable and respond to inquiries.
• Track volunteer activity and report to the Board as needed.
• Engage volunteers with regular program updates and meetings.
• Manage equipment and software including phone systems and databases.
• Ensure data entry accuracy and maintain driver compliance records.
• Monitor program expenses and usage statistics for Board reports.
• Collaborate with Board committees to improve operations.

Skills

Interpersonal skills

Leadership

Volunteer management

Organizational skills

Education

Undergraduate degree preferred

Tools

Office software

Job description

Job Summary

The Program and Volunteer Coordinator is responsible for overseeing the daily operations of Rides for Ridgefield’s programs and services including coordinating and managing rides for individuals who rely on accessible, reliable, and free/affordable transportation. This position involves development and administration of programs, management of volunteers, as well as measuring, monitoring and optimizing the use of resources to meet the mobility needs of Ridgefield seniors and residents with mobility disabilities, in accordance with the mission of the organization.

Key Responsibilities

1.Operations Management

• Oversee daily activities of Rides programs and services
• Monitor rider applications and register new riders, explaining transportation options, Rides mission and processes, entering all necessary information in Rides computer system
• Monitor rides requested and rides provided, ensuring timely communication with riders
• Monitor volunteer applications and onboard new volunteers using the revised training process, including training videos, background checks, and reference reviews, and registering them in Rides computer system
• Provide training, supervision, guidance and scheduling for volunteers
• Provide scripts and standard responses for call volunteers and answering service
• Cover office hours when volunteers are unavailable
• Respond to ongoing volunteer questions regarding technology, ride details, procedures, and general support.
• Monitor volunteer driver activity levels notifying the Board of Directors of when levels are not adequate to fulfill ride requests.
• Provide volunteer engagement through regular program updates and meetings that foster community.
• Manage equipment and software including phone systems, computers and databases
• Ensure phone and email messages are retrieved and handled at the start and close of business each weekday
• Ensure ride requests are entered into computer systems efficiently and appropriately
• Manage Assisted Rides driver compliance, including updated auto insurance, vehicle registration, driver’s license information, expiration dates, and vehicle changes.
• Implement, track and monitor programs to improve service efficiency and rider satisfaction; provide monthly reports on usage, fulfillment, and other meaningful statistics to Board of Directors
• Assess effectiveness of programs and employ strategies to maintain/improve programs
• Oversee recordkeeping for volunteers and program users
• Receive and address (rider, volunteer, public) issues and complaints
• Track and monitor expenses and revenues
• Work with and on behalf of Board committees to improve operations and achieve the mission of the organization

2.Other duties as assigned

Qualifications

• Excellent interpersonal and communication skills
• Initiative, judgment and leadership skills
• Ability to recruit, direct and manage staff and volunteers
• Strong organizational and time-management skills
• Ability to conceptualize, organize and implement quality programs
• Ability to anticipate problems, predict outcomes and plan for future programs
• Ability to multitask
• Knowledge of finance, accounting, budgeting and cost control procedures
• Ability to organize and prioritize tasks, and meet deadlines
• Knowledge of computer software including Microsoft Office Suite, Google docs, spreadsheets and databases, comfort with computer and phone technology
• Undergraduate degree and management experience is preferred
• Previous experience working in a non-profit organization is preferred

Commitment expected

Position is for twenty-five hours per week with two weeks’ paid vacation and public holidays off, consistent with Town of Ridgefield schedule. Expected Pay range $25-30 p/hr.

Work Location: In Person

Rides for Ridgefield office in Ridgefield CT Town Hall, 400 Main St, Ridgefield CT

Physical Requirements:

Normal office environment, ability to answer phone calls, respond to callers, work on a desktop computer, direct staff verbally and in writing, and lift to 20 pounds. May require occasional in town travel to meet with stakeholders.