Program Analyst (Navy Gold Star Coordinator)

CNIC HQ; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CNIC HQ is seeking a qualified professional to support Navy Gold Star and casualty programs in San Diego. The role emphasizes compassionate case management for military families and coordination with DoD guidance to deliver survivor services.

Candidates should demonstrate data handling, reporting skills, and sensitivity to diverse backgrounds, with the ability to intervene in crises and collaborate with military and civilian partners.

Qualifications

• At least three years of progressively responsible specialized experience providing assistance and case management service to military family members.
• Knowledge of military and DoD program guidance.
• Knowledge of DoD and DON long term survivor assistance programs and services.
• Skill in the use of office software applications and required management data systems to enter data, prepare reports, and develop information.
• Skill in working with military casualty or bereaved families of fallen service members.
• Skill in collecting, organizing, and analyzing data from various resources, to include statistical studies and surveys.
• Ability to understand, be sensitive to, and have empathy for survivors.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
• Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements.
• Ability to communicate effectively both orally and in writing.

Skills

Case management

Military family support

DoD guidance

Survivor assistance programs

Data analysis

Data entry/reports

Crisis intervention

Diversity sensitivity

Tools

DCIPS

Job description

This position is assigned to Navy Gold Star Program; Casualty Support Programs (N95); Commander, Navy Installations Command (CNIC). Casualty Support Programs are the Navy's primary agency for the delivery of an array of human services programs intended to enhance the stability and self-sufficiency of wounded, ill and injured Service Members (SM) and survivors of deceased SM's. The programs fall under the Casualty Support category and include Wounded Warrior, Fisher House and Navy Gold Star.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and

KSAs.

A qualified candidate must possess the following:

• At least three years of progressively responsible specialized experience providing assistance and case management service to military family members

A qualified candidate must also possess the following:

• Knowledge of military and DoD program guidance.
• Knowledge and understanding of DoD and DON long term survivor assistance programs and services.
• Knowledge of Microsoft Office Suite and Defense Casualty Information Processing System.
• Skill in the use of office software applications and required management data systems to enter data, prepare reports, and develop information.
• Skill in working with military casualty or bereaved families of fallen service members.
• Skill in collecting, organizing, and analyzing data from various resources, to include statistical studies and surveys.
• Skill in providing assessment of survivor needs and referral of survivors to appropriate resources.
• Ability to understand, be sensitive to, and have empathy for survivors.
• Ability to develop trusting helping relationships and to work effectively with individuals and families from diverse racial, ethnic, religious, and socioeconomic backgrounds.
• Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense.
• Ability to work cooperatively with military and civilian organizations on behalf of survivors.
• Ability to identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements.
• Ability to use data management and reporting systems to collect and organize data drawn from databases.
• Ability to compose written reports and material clearly, concisely, and effectively.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to maintain professional boundaries and ethics to the highest extent and use extreme caution when interacting with survivors.
• Ability to communicate effectively both orally and in writing.