Program Analyst (MCC Operations Manager)

Commander, Navy Installations Command (CNIC) HQ; Millington (TN); On-site; USD 80,000 - 95,000; Full time

Job summary

A government organization seeks a Program Analyst (MCC Operations Manager) to oversee the MilitaryChildCare.com application, manage project performance, and ensure effective contract team oversight. The role requires expertise in program management, stakeholder engagement, and effective communication with military leadership. Join to impact child care programs for military families.

Qualifications

• 4+ years of specialized experience in program management.
• Knowledge of military child care programs and automated systems.
• Ability to communicate effectively to senior leadership.

Responsibilities

• Oversee design and development of the MilitaryChildCare.com application.
• Provide guidance to contract teams and manage project performance.
• Serve as Contracting Officer's Representative for government contracts.

Skills

Project Management

Program Development

Communication

Team Leadership

Stakeholder Engagement

Job description

Program Analyst (MCC Operations Manager)

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Program Analyst (MCC Operations Manager)

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• Responsible for the overall design and development, program management, implementation, and day-to-day operations of the MilitaryChildCare.com (MCC) application.
• Provides guidance and oversight to MCC contract teams which consists of approximately 20-30 full-time positions supporting project and program management, requirement documentation, software development, system testing, system administration and training development.
• Responsible for gathering business requirements from system users and stakeholders, conducting focus groups, and translating business needs to contract teams. Reviews high-level concepts, detailed system requirements, and supporting business guidance to ensure that proposed system designs will meet the intended purpose.
• Serves as the Contracting Officers Representative (COR) for large government contracts in support of MCC. COR responsibilities include writing statements of work and task descriptions, managing overall project plan, budget, and schedule, and monitoring project performance and associated deliverables. Ensures that outstanding issues are documented and that follow-up action is taken regarding recommendations made as a result of quality assurance or productivity improvement plans.
• Develops program standards and associated metrics to manage contract performance, justify resource requirements, set customer expectations and monitor output.
• Works with other JSAS development teams to coordinate system functionality, integration points, and testing requirements.
• Serves as the MCC subject matter expert and advises OSD, service HQ program managers and representatives and CY program administrators of current and effective management practices that should be employed to enhance the use of the system in order to improve child placement and track child care demand across the DoD CY system.
• Develops and disseminates information on new initiatives and follows through to ensure that proper implementation is realized.
• Serves as the Joint Operations point of contact for the system and chairs the MCC working group with representatives from OSD, branches of service and contract teams. Determines meeting agendas, develops meeting materials, assigns presenters and facilitates discussions.
• Ensures marketing and branding materials effectively communicate accurate protocols and relay appropriate messaging. Makes recommendations for new materials and initiates updates to existing products.
• Works with the Joint Operations Support Desk to ensure specialists are trained on MCC features and functionality and have accurate and appropriate standard responses for both family and program users.
• Ensures processes are in place and resources available to triage system defects and address complex issues that are escalated through the support desk.
• Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, program users and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.
• Responsible for the overall Joint Services Application Suite (JSAS) training program. Works with contract teams to discuss training solutions, formats and recommendations that inform an over-arching strategy for end-user training.
• Responsible for developing detailed MCC training materials that meet the needs of various types of end-users that are located around the globe. The design of training materials can be complex as they must fit into the day-to-day operations of different branches of services, meet the needs of various program types and appeal to different learning styles.
• Outreaches to families, leadership, program users and community child care providers to communicate and strengthen the purpose of MCC, expand the network of providers and broaden brand awareness.
• Establishes communication protocols with military service/components representatives who use the MCC system. Organizes and conducts meetings; provides written status reports to services/components.
• Defines and manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Provides input to annual budgets and provides status reports as needed to support resource allocations. Takes actions to ensure program and budget objectives are met.
• Serves as Joint Operations MCC subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.
  
  

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Duties

Duties Include But Not Limited To

• Responsible for the overall design and development, program management, implementation, and day-to-day operations of the MilitaryChildCare.com (MCC) application.
• Provides guidance and oversight to MCC contract teams which consists of approximately 20-30 full-time positions supporting project and program management, requirement documentation, software development, system testing, system administration and training development.
• Responsible for gathering business requirements from system users and stakeholders, conducting focus groups, and translating business needs to contract teams. Reviews high-level concepts, detailed system requirements, and supporting business guidance to ensure that proposed system designs will meet the intended purpose.
• Serves as the Contracting Officers Representative (COR) for large government contracts in support of MCC. COR responsibilities include writing statements of work and task descriptions, managing overall project plan, budget, and schedule, and monitoring project performance and associated deliverables. Ensures that outstanding issues are documented and that follow-up action is taken regarding recommendations made as a result of quality assurance or productivity improvement plans.
• Develops program standards and associated metrics to manage contract performance, justify resource requirements, set customer expectations and monitor output.
• Works with other JSAS development teams to coordinate system functionality, integration points, and testing requirements.
• Serves as the MCC subject matter expert and advises OSD, service HQ program managers and representatives and CY program administrators of current and effective management practices that should be employed to enhance the use of the system in order to improve child placement and track child care demand across the DoD CY system.
• Develops and disseminates information on new initiatives and follows through to ensure that proper implementation is realized.
• Serves as the Joint Operations point of contact for the system and chairs the MCC working group with representatives from OSD, branches of service and contract teams. Determines meeting agendas, develops meeting materials, assigns presenters and facilitates discussions.
• Ensures marketing and branding materials effectively communicate accurate protocols and relay appropriate messaging. Makes recommendations for new materials and initiates updates to existing products.
• Works with the Joint Operations Support Desk to ensure specialists are trained on MCC features and functionality and have accurate and appropriate standard responses for both family and program users.
• Ensures processes are in place and resources available to triage system defects and address complex issues that are escalated through the support desk.
• Ensures the highest level of customer service with an emphasis on both courtesy and thoroughness is delivered to families, program users and military service stakeholders. Establishes protocols and scripts that provide the basis for staff interaction that are helpful, positive, and friendly.
• Responsible for the overall Joint Services Application Suite (JSAS) training program. Works with contract teams to discuss training solutions, formats and recommendations that inform an over-arching strategy for end-user training.
• Responsible for developing detailed MCC training materials that meet the needs of various types of end-users that are located around the globe. The design of training materials can be complex as they must fit into the day-to-day operations of different branches of services, meet the needs of various program types and appeal to different learning styles.
• Outreaches to families, leadership, program users and community child care providers to communicate and strengthen the purpose of MCC, expand the network of providers and broaden brand awareness.
• Establishes communication protocols with military service/components representatives who use the MCC system. Organizes and conducts meetings; provides written status reports to services/components.
• Defines and manages long/short term performance objectives in order to measure on-going feasibility and viability of the program. Provides input to annual budgets and provides status reports as needed to support resource allocations. Takes actions to ensure program and budget objectives are met.
• Serves as Joint Operations MCC subject matter expert on inter-agency and/or inter-departmental teams established to analyze and resolve complex issues involving current and effective management practices and to make recommendations for implementation of global business practices and automated systems, which may require extensive changes in procedures and impact substantial government resources.
  
  

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Requirements

Conditions of Employment

• Must pass all applicable records and background checks.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to obtain and maintain a Secret Clearance.
  
  

Qualifications

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

A Qualified Candidate Possesses The Following

• Four (4) or more years(s) of specialized experience with program management of projects that support child and youth programs, e.g. responsible for any area of the project lifecycle, such as planning projects, determining project requirements, developing solutions, and/or implementing change that resulted in overall project completion and success.
• Knowledge of project management practices as it relates to the development of automated systems, administering new processes and leading a team through change.
• Knowledge of MCC and other IT systems which support military child care programs.
• Knowledge of Department of Defense (DoD) philosophy, goals, vision, policy and programs relating to CYP issues of military members.
• Knowledge of business functions, organizations, policies, resources and analytical and evaluative processes.
• Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or improvement of complex management processes and systems, which have impact on goals and objectives.
• Knowledge of EEO program policy, goals, and implementation methods involving decentralized and diverse program operations.
• Knowledge of techniques and formats for effective communication to patrons and senior leadership, including flag level position.
• Skill in developing, organizing, and conducting program reviews and improvements through team efforts.
• Skill in developing, evaluating, and defending programs to higher levels in DON, DOD and other military services.
• Ability to design, develop and manage systems that meet current and future business requirements and apply and extend, enhance, or optimize the existing architecture.
• Ability to coordinate and facilitate teamwork in designing and implementing project plans, developing cross-team solutions and monitoring project progress.
• Ability to direct the work of contract teams, monitor performance, and assure adequate internal control procedures are developed and operative.
• Ability to determine end user training requirements, design training materials, review proposed solutions and present trainings.
• Ability to communicate effectively both orally and in writing.
• Ability to discern and resolve conflicts.
• Ability to exercise all managerial authority to the fullest extent possible with responsibility for accomplishing the designated mission.
  
  

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. The selecting official may choose to conduct interviews.

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Required Documents

The following documents are required at the time of application:

• Resume
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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