Product & Operations Performance Analyst

Berkadia; Ambler (Montgomery County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly paid volunteer hours

Employee Resource Groups

Fertility and family planning services

Up to 12-weeks of fully paid parental leave

Mental health care

Tuition reimbursement

Pet insurance discounts

Job summary

Berkadia is seeking a Program Analyst - Innovation in Ambler, PA, to shape the future of the commercial real estate industry. This role involves mastering business performance data and ensuring accurate reporting from the Business Intelligence team.

The ideal candidate will have a Bachelor's degree, at least 3 years of experience in business analytics, and proficiency with reporting tools like Power BI. This position is integral to driving operational transparency and insights across the organization.

Qualifications

• 3+ years’ experience in business analytics, program operations, or reporting.
• Proficiency with data/reporting tools and comfort working with datasets.
• Demonstrated ability to interpret data and frame implications for audiences.

Responsibilities

• Master business performance data and ensure accurate reporting.
• Translate reporting requirements into executable plans.
• Partner with peers to translate performance data into usable outputs.

Skills

Business analytics

Data/reporting tools (e.g., Power BI)

Strong communication skills

Operational discipline

Scrum/Agile familiarity

Education

Bachelor’s degree or equivalent experience

Tools

Power Automate

Job description

Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry? The Program Analyst- Innovation supports Innovation Planning & Operations by owning operational performance transparency across the organization. This role develops deep context on organizational performance and application performance data, maintains the day‑to‑day partnership with the Business Intelligence (BI) team, and translates reporting needs into actionable plans and delivered outputs. The Program Analyst ensures reporting artifacts remain accurate, decision‑usable, and consistently packaged for leadership consumption, while proactively surfacing insights and implications from the data.

Responsibilities

• Master business performance data (organizational + application performance), including drivers, definitions, and limitations.
• Own the day‑to‑day BI partnership and serve as the translation layer between Innovation leadership needs and BI execution.
• Translate reporting requirements into executable plans (scope, dependencies, sequencing) and deliver alongside BI.
• Build, maintain, and continuously improve reporting outputs (dashboards, drilldowns, executive views) and ensure they remain accurate, consistent, and decision‑usable.
• Maintain reporting outputs and proactively surface insights (trends, anomalies, implications) without waiting for requests.
• Partner with peers and leaders to translate performance data into comms‑ready, leadership‑usable outputs and operational pulse inputs (key narratives, themes, and implications).
• Identify opportunities to improve reporting efficiency through automation and repeatable processes (templates, standard definitions, reusable components).
• Support recurring operating rhythms (e.g. Town Halls, quarterly reviews, newsletter) by ensuring data accuracy, validating input, and delivering outputs on time.
• Communicate clearly with stakeholders; set expectations on deliverables, timing, and inputs/decisions required to proceed.
• Build strong relationships across Innovation and partner teams; operate effectively in ambiguity and drive work to closure.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years’ experience in business analytics, program operations, reporting, or adjacent roles (or equivalent capability).
• Proficiency with data/reporting tools (e.g., Power BI) and comfort working with datasets and metrics logic.
• Strong written and verbal communication skills; ability to translate ambiguous asks into clear requirements and deliverables.
• Demonstrated operational discipline: planning, follow‑through, attention to detail, and high‑quality output standards.
• Scrum/Agile familiarity required.
• Experience with software delivery operations (e.g., delivery reporting, milestone tracking, backlog hygiene, release visibility, delivery metrics).

Preferred Qualifications

• Experience partnering with a BI/analytics team to deliver reporting solutions end‑to‑end.
• Exposure to automation tooling (e.g., Power Automate) and improving reporting workflows.
• Demonstrated ability to interpret data, identify meaningful insights, and frame implications for non‑technical audiences.
• Experience working in a matrixed or enterprise environment with multiple stakeholders and competing priorities.
• Familiarity with continuous improvement (identifying inefficiencies, standardizing repeatable motions, driving incremental operational improvements).

Benefits

• Monthly paid volunteer hours and donation matching to benefit our communities.
• Employee Resource Groups that help you grow with us.
• Fertility and family planning services.
• Up to 12‑weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• We'll help fund your learning journey with generous tuition reimbursement.
• Pet insurance discounts.
• And more!

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company‑wide innovation and creates a people‑first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact [e-mail].

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.