Program Analyst I

Adult Correction; United States; Remote; USD 61,000 - 107,000; Full time

Job summary

North Carolina Department of Health and Human Services (NCDHHS) seeks a Program Analyst I (NS) to lead Medicaid policy development and implementation within the Division of Health Benefits. You will supervise staff conducting policy research, drafting, and analysis to support informed, compliant program decisions.

The role emphasizes collaboration with internal and external stakeholders to review policy impacts, maintain documentation, and ensure timely updates across Medicaid programs.

Qualifications

• Experience interpreting and evaluating complex legal and regulatory documents to present policy options.
• Policy knowledge to guide Medicaid operations and ensure compliance.
• Experience coaching staff in policy research and analysis.
• Familiarity with NC FAST or comparable systems to assess policy impact.

Responsibilities

• Lead development and maintenance of Medicaid policies for state and federal requirements.
• Supervise a team researching, drafting, and updating policies across programs.
• Review policy impacts to support operational decisions and ensure consistent application.
• Collaborate with stakeholders to address policy questions and program needs.
• Maintain policy documentation for audit readiness and transparency.

Skills

Policy interpretation

Regulatory knowledge

Team leadership

Policy research

Operational decision support

Strong organizational skills

Tools

NC FAST

Job description

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Program Analyst I (NS) Position Number 60042730 Grade NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness.

This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

Key Duties Include:

• Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
• Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.
• Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
• Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
• Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
• Guide staff in completing policy research, drafting, and analysis to support timely policy development.
• Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision‑making.
• Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
• Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.
• Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $60,881.00 - $106,544.00

Recruitment Range: $60,881.00 - $70,613.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.
• Documented success applying considerable Medicaid program knowledge to guide policy development, review program impacts, and ensure compliance across Medicaid operations.
• Proven effectiveness providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis activities.
• Established experience working with NC FAST or comparable program systems to assess policy impacts and support operational decision‑making.
• Consistent record of managing detailed policy workflows by applying strong organizational skills to review policy changes, track requirements, and maintain documentation accuracy.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

EHRA: Per G.S. 126-5(c1) (37), This Position Is EXEMPT From All Provisions Of NC General Statute Chapter 126 (State Human Resources Act) With The Exception Of Articles 6 And 7

Physical Requirements: Light work: Exerting up to 20 pounds of force occasionally.

About the NC Division of Health Benefits:

The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well‑being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for