Program Analyst I

Health & Human Services; North Carolina; Remote; USD 61,000 - 107,000; Full time

Job summary

The North Carolina Department of Health and Human Services, Division of Health Benefits, is seeking a Program Analyst I (NS) to lead Medicaid policy development and ensure compliance with state and federal requirements.

You will supervise a policy research and drafting team, collaborate with internal and external stakeholders, and maintain documentation to support audits and program integrity. Remote work options are available under EHRA guidelines.

Qualifications

• Bachelor's degree from an accredited institution and three years progressively responsible experience in Medicaid policy or related area.
• Equivalent combination of training and experience may qualify.
• Ability to interpret and evaluate complex legal and regulatory documents.
• Experience guiding policy development and ensuring compliance across Medicaid operations.

Responsibilities

• Lead Medicaid policy development, implementation, and maintenance.
• Supervise a team responsible for policy research, drafting, and updates.
• Review policy impacts to support operational decisions and consistent application.
• Collaborate with stakeholders to address questions, evaluate needs, and resolve issues.
• Maintain documentation to support audit readiness and program transparency.

Skills

Policy interpretation

Medicaid program knowledge

Leadership coaching

Stakeholder collaboration

Regulatory compliance

Education

Bachelor's degree

3 years related experience

Tools

NC FAST

Job description

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Program Analyst I (NS) Position Number 60042730 Grade NC17

About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness. This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

Key Duties Include

• Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
• Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.
• Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
• Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
• Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
• Guide staff in completing policy research, drafting, and analysis to support timely policy development.
• Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision‑making.
• Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
• Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.
• Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $60,881.00 - $106,544.00 Recruitment Range: $60,881.00 - $70,613.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.
• Documented success applying considerable Medicaid program knowledge to guide policy development, review program impacts, and ensure compliance across Medicaid operations.
• Proven effectiveness providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis activities.
• Established experience working with NC FAST or comparable program systems to assess policy impacts and support operational decision‑making.
• Consistent record of managing detailed policy workflows by applying strong organizational skills to review policy changes, track requirements, and maintain documentation accuracy.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

EHRA: Per G.S. 126-5(c1) (37), This Position Is EXEMPT From All Provisions Of NC General Statute Chapter 126 (State Human Resources Act) With The Exception Of Articles 6 And 7

Physical Requirements: Light work: Exerting up to 20 pounds of force occasionally.

About the NC Division of Health Benefits

The Division of Health Benefits (DHB) within NCDHHS is committed to advancing innovative solutions that improve health, promote well-being and foster independence for all North Carolinians. DHB manages and oversees North Carolina Medicaid and other programs that provide access to services and supports for parents, children, seniors, people with intellectual / developmental disabilities, and behavioral health, substance use and traumatic brain injury disorders. With a budget over $27 billion in state and federal funds per fiscal year, DHB ensures that more than 108,000 enrolled providers are reimbursed for delivering covered services to 3.1 million beneficiaries. All positions in the Division of Health Benefits are exempt from the State Human Resources Act (G.S. 126) except for the provisions of Articles 6 and 7 per HB 372 Section 20.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website forState Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved.

Minimum Education and Experience

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution and three (3) years progressively responsible experience related to the area of assignment OR An equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.