Program Analyst (Data Analyst)

Customs and Border Protection; Washington (District of Columbia); On-site; USD 102,000 - 158,000; Full time

Job summary

Customs and Border Protection (CBP) in Washington, DC, seeks an advanced Program Analyst to provide analytics expertise across CBP. The role starts at GS-12/13 salary with potential for growth and cross‑office collaboration. You will develop dashboards, report on operational and performance data, and guide staff on analytic methods.

Strong data management and visualization skills are required. This federal position offers a clear career path within DHS and opportunities to influence national

Qualifications

• Expert data management and analysis techniques to study CBP data.
• Developing dashboards and analytical reports to monitor performance.

Responsibilities

• Apply expert data management and analysis to study CBP operational, policy, and performance data.
• Develop and prepare dashboards, analytical reports, memoranda, and technical documents.
• Provide guidance on quantitative and qualitative analysis, data quality assurance, and reporting.

Skills

Data analysis

Data management

Dashboard development

Project coordination

Job description

• Hiring Agency: Customs and Border Protection
• Department: Department of Homeland Security
• Location: Washington, District of Columbia

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Accountability, Performance Management and Analysis Division, located in Washington, DC. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Key Responsibilities

Joining Customs & Border Protection (CBP), Office of Accountability, will allow you to utilize your expertise to serve as an advance Program Analyst responsible for providing analytics expertise to programs and offices across CBP. This position starts at a salary of $102,415.00 (GS-12, Step 1) to $158,322.00 (GS-13, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

In this Program Analyst position you will become a key team member of Homeland Security professionals involved in leading, planning, developing, monitoring, coordinating, and implementing data analysis and data analytics projects to resolve critical operational, policy, and resourcing issues; analyzing agency administrative aspects of substantive, mission-orientated programs; and recommending and applying new hypotheses and concepts to improve effectiveness and efficiency of operations to resolve policy questions Typical Work assignments include: Applying expert data management and analysis techniques to study, gather, interpret, develop, and report on CBP operational, policy, and performance data.

Developing and preparing s a variety of dashboards, analytical reports, memoranda, and technical documents to assist ongoing monitoring, inspections, and assessment to improve Agency performance. Planning, researching, and implementing the full scope of data analytical projects requiring interpretation, inspection, research, and application of performance management data.

Providing expertise and guidance to staff and leadership on questions related to analysis and analytic methods involving performing quantitative and qualitative analysis, data quality assurance, developing graphics and reports based on the analysis and interpretation of data, and delivers analytical capabilities to operational offices.

Serving as project manager or office representative on multi-office teams and leading coordination of group efforts for cross-component analytics projects; developing and reviewing analytics pilot project plans and identifying areas of improvement in CBP self-service analytics capabilities and performance.

Requirements & Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Which agency is hiring for this position?

This position is with Customs and Border Protection, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $102415 – $158322/yr.

What is the application deadline?

Applications close on 2026-09-29.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.