Program Analyst.

Smithsonian Institution; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

The Smithsonian Institution in Washington, DC seeks a Program Analyst to evaluate OVGS programs and operations and to support planning, implementation, and evaluation of visitor services initiatives.

Responsibilities include reviewing practices to improve effectiveness and visitor experience, developing training materials and SOPs, and coordinating projects from planning through results reporting, with emphasis on data-driven improvements and stakeholder collaboration.

Qualifications

• Specialized experience equivalent to GS-9 in the Federal Service is required.
• Experience collecting, organizing, and analyzing quantitative and qualitative information related to visitor services programs.
• Ability to develop training materials, SOPs, onboarding resources, and guidance.
• Experience coordinating projects with internal and external stakeholders from planning to reporting.
• Refer to the vacancy announcement for time-in-grade and substitution rules.

Responsibilities

• Review OVGS programs, practices, procedures, workflows, and service delivery to improve effectiveness and visitor experience.
• Assess training and readiness needs; develop and improve training materials and SOPs and onboarding resources.
• Develop, implement, and maintain systems for organizing and communicating program information; evaluate tool effectiveness.
• Coordinate OVGS projects from planning through implementation; track progress and report results.
• Research emerging practices and technologies for application within OVGS.

Skills

Program analysis

Data analysis

Training material development

Process improvement

Project coordination

Job description

Duties

This position serves as a Program Analyst and is responsible for analyzing Office of Visitor and Guest Services (OVGSs) programs and operations, developing recommendations for improvement, and supporting the planning, implementation, and evaluation for visitor service programs and initiatives.

Typical Duties Include

• Reviewing and analyzing OVGS programs, operational practices, procedures, workflows, and service delivery methods to identify opportunities to improve effectiveness, efficiency, consistency, and the visitor experience.
• Assessing OVGS training and operational readiness needs and developing, reviewing, coordinating, and continuously improving training materials, standard operating procedures, onboarding resources, refresher training, and other operational guidance.
• Developing, implementing, and maintaining systems and tools for organizing, documenting, analyzing, and communicating OVGS program and operational information, including procedures, schedules, briefing materials, reports, and other resources. Evaluating the effectiveness of these tools and recommending improvements.
• Coordinating assigned OVGS projects and initiatives from planning through implementation, including establishing milestones, coordinating with internal and external stakeholders, tracking progress, analyzing implementation challenges, recommending corrective actions, and reporting results.
• Researching emerging practices, technologies, and approaches within visitor services and related fields and evaluating opportunities for application within OVGS.

Requirements

Conditions of Employment

• Requires career/career-conditional status or eligibility.
• Males born after 12/31/59 must be registered with Selective Service.

Qualifications

Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on

Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-9 level in the Federal Service. For this position, specialized experience is defined as demonstrated experience collecting, organizing, and analyzing quantitative and qualitative information related to visitor services programs and operations; reviewing, and improving training materials, standard operating procedures, and other operational guidance; and implementing and maintaining systems and tools for organizing, documenting, and communicating program information.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge and skills and can provide valuable training and experience that directly translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Or Education: Three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree related to the position may be substituted to meet the experience requirements.

Or a Combination: Education and experience may be combined to meet the basic qualifications. For a full explanation of this option please see the

Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.

Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).

Education

This position has no basic education requirement.

Additional information

This position is included in the bargaining unit.

Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.

Note: This statement does not imply nor guarantee an incentive will be offered and paid.

Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

ATTENTION: Due to the large number of qualified applicants for positions of this type, this job announcement will close at 11:59 pm Eastern Time on either: (A) The closing date listed above or (B) The date that 50 applications are received; whichever occurs first. If the announcement closes on the date that 50 applications are received, all applications submitted by 11:59 pm that day will be given consideration, including those in excess of 50. We encourage applicants to apply as soon as possible to ensure their applications are submitted before the announcement closes. We will not consider applications which are late due to the announcement closing once the above number of applicants is reached.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

The Smithsonian offers a comprehensive benefits package that includes, in part, vacation and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.

Please see Benefits at

• Flexible Spending Accounts -
• Health Insurance -
• Leave -
• Life Insurance -
• Long Term Care Insurance -
• Retirement Program -