Program Analyst

Administrative Office of the U.S. Courts; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

The Administrative Office of the U.S. Courts seeks a candidate with at least one year of specialized experience related to the line of work, as defined by the AO Classification, Compensation, and Recruitment Systems and the OPM Qualification Standards.

Specialized experience must cover ITIL incident and problem management, TBM-based spending organization, and demonstrated proficiency with analytical software tools.

Qualifications

• At least 1 year specialized experience in ITIL Incident and Problem management.
• Experience with TBM and organizing spending in that framework.
• Proficiency with analytical software tools.

Skills

ITIL Incident/Problem mgmt

TBM framework

Analytical software tools

Tools

Analytical software tools

Job description

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience

Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following:

1. Managing Information Technology Infrastructure Library Incident and Problem management processes.
2. Understanding and experience of Technology Business Management (TBM) and organizing spending and programmatic requests in that framework.
3. Proficiency with analytical software tools.

Preferred Qualification

• Preferably 2 years of experience formatting, executing, reviewing, evaluation, and justifying resource requirements for complex Incident and Problem Management adjudication.

Preferred Certifications

• Posses a current and valid Federal Acquisition Certification for Contracting Officer's Representative (FAC COR) Level 1, with willingness to obtain COR Level 2 Certification.