Program Analyst

Usajobs; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

Usajobs, within the Veterans Crisis Line (VCL) of the Veterans Affairs, seeks a Program Analyst for a remote role developing and coordinating local Employee Whole Health (EWH) initiatives aligned with national strategies. The position involves planning, collaboration, and program administration in a 24/7 crisis support environment.

You will conduct needs assessments, build personalized health plans, schedule activities, ensure confidentiality, and report outcomes to EWH leadership, while

Responsibilities

• Develop goals and strategic plans for the local Employee Whole Health (EWH) program.
• Develops programs and initiatives to ensure EWH plan is achieved.
• Represents local EWH team to ensure collaboration on national initiatives.
• Conducts needs assessments of employees to determine program needs and interests.
• Collaborates with other services on assessment of needs for evaluation of the local EWH program.
• Collaborates and develops programming specific to VCL divisions.
• Compiles and distributes information on local EWH program topics with subject matter experts.
• Schedule, select classes and activities, and organize events.
• Implements use of health assessments to determine wellbeing strengths and opportunities.
• Creates personalized health plans with employees and maps MAP goals and actions.
• Maintains confidentiality of employee information.
• Models healthy behavior and supports behavior change.
• Promotes local EWH program to all employees on all shifts.
• Collaborates with Internal Communications to develop a communications/marketing plan.
• Solicits feedback from employees on needs and expectations for EWH program.
• Adjusts program offerings based on utilization and effectiveness.
• Maintains knowledge of policies and procedures to ensure compliance.
• Reports to EWH leadership on program goals and accomplishments.
• Performs other duties as assigned.

Job description

Summary

The employee will serve as the Program Analyst, located in the Business Department, Business Operations Division of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

Major Duties

Major duties include but are not limited to:

• Develop goals and strategic plans for the local Employee Whole Health (EWH) program.
• Develops programs and initiatives to ensure EWH plan is achieved.
• Represents local EWH team to ensure collaboration on national initiatives that may be beneficial to employees when feasible.
• Conducts needs assessments of employees to determine program needs and interests and develops core local program components based on assessment results.
• Collaborates with other services on the assessment of the needs of employees for the evaluation of the effectiveness of the local EWH program.
• Collaborates and develops programming specific to VCL divisions.
• Compiles and distributes information on various local EWH program topics and collaborates with relevant subject matter experts.
• Responsible for scheduling, selecting classes and activities, and organizing events.
• Integrates concepts, practices and tools that support the Whole Health (WH) system of care.
• Implements use of available individual health assessments to determine employee wellbeing strengths and opportunities.
• Creates personalized health plan with employees who desire one by exploring the employee's mission, aspiration, and purpose (MAP); creates goals and action plans with the employee based on his/her MAP.
• Maintains strict confidentiality of individual employee information according to published guidelines and procedures.
• Models healthy behavior and provides support and encouragement to employees as it relates to behavior change.
• Provides WH support to employees on an individual basis or in a group setting.
• Promotes local EWH program to all employees on all shifts throughout the organization.
• Collaborates with VCL Internal Communications to develop a communications and marketing plan.
• Consults with VCL staff as appropriate to maintain high program visibility.
• Solicits feedback from employees on needs and expectations for the local EWH program primarily through web-based questionnaires.
• Adjusts program offerings based on employee utilization, satisfaction, and effectiveness.
• Maintains up to date knowledge of local policies and procedures related to EWH as needed to ensure compliance with VHA level directives and regulations, Union Master Agreements, professional guidelines, and all accrediting and regulatory agencies.
• Reports regularly to EWH leadership on program goals and accomplishments.
• Performs other duties as assigned.

Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs.

Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy.

Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements.

Position Description/PD#: Program Analyst/PD30726A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required This is a bargaining unit position

Education

Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts. If qualifying based on a degree, or for positions requiring a degree, the transcript must show the date the degree was conferred. If selected, you must provide official transcripts. Transcripts should state degree conferred and have a date. Copies of official transcripts are accepted and are the best way to ensure your education is interpreted correctly in accordance with OPM qualification standards. Unofficial transcripts are accepted if they contain all the required information. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Evaluations

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• USA Hire

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.