Program Aide, Roundtable Senior Center (53458)

RiseBoro Community Partnership; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

RiseBoro Community Partnership seeks a reception-focused professional to manage front-desk operations at a neighborhood senior center. You will greet visitors, answer calls, assist with meal contributions, and maintain logs and records to support program operations.

Ideal candidates bring a High School diploma with at least one year in community service or customer service, and proficiency in Microsoft Office; strong communication and teamwork are essential.

Qualifications

• High School diploma or equivalent with 1 year experience in a community senior center or customer service.
• Proficiency with Microsoft Office; ability to learn and maintain databases.
• Strong interpersonal and communication skills; customer-service orientation.

Responsibilities

• Provide a professional and welcoming atmosphere in the reception area.
• Greet members and visitors and notify staff as needed.
• Answer incoming calls and direct to appropriate personnel.
• Assist in collecting daily meal contributions from members and guests.
• Keep daily log for members and visitors.
• Enter participant data into funding source database.
• Receive and sort packages and other correspondence.
• Perform other duties as required by the Director.

Skills

Customer service

Microsoft Office

Team player

Detail oriented

Strong communication

Independent worker

Commitment to mission

Awareness of bias and racism

Education

High School diploma or equivalent

1 year experience in community senior center or customer service

Tools

Microsoft Office Suite

Job description

Schedule: Monday through Friday 11am-7pm

Essential Duties And Responsibilities

• Ensure a professional and welcoming atmosphere in reception area
• Greet all members and visitors and notify appropriate staff of visitor as needed
• Answer incoming phone calls and direct calls to appropriate personnel
• Assist in collecting daily meal contributions from members and guests
• Keep daily log for members and visitors
• Enter participant data into funding source database
• Receive and sort packages and other correspondence
• Other related duties as required by the Director

COMPETENCIES

• Some knowledge of and a genuine concern for the physical, mental and emotional needs of older persons
• Proficient with Microsoft Office Suite required, with ability to learn data base maintenance
• Team player
• Detail oriented
• Good communication skills
• Ability to work independently
• Commitment to organizations mission, vision and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Have a commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)

Education Experience

• High School graduate or equivalent and 1 year experience in a community senior center or customer service related experience