Program Aide I: Community Support & Crisis Line

Catholic Community Services of Southern Arizona; Douglas (AZ); On-site; USD 29,000 - 39,000; Full time

Job summary

Catholic Community Services of Southern Arizona seeks staff to support participants, answer crisis line calls, and assist with shelter operations. The role emphasizes compassion, confidentiality, and connecting people with community resources.

The position requires strong communication, ability to lift up to 35 pounds, and adherence to safety and licensure requirements; bilingual skills are a plus. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid, Food Handler's Certificate, and TB clearance (employer paid) expected.
• Strong written and oral communication; organized and professional.
• Ability to build relationships with staff, partners, and the public.
• Physical ability to lift up to 35 lbs and perform duties requiring bending and reaching.

Responsibilities

• Answer crisis line calls and screen admissions.
• Manage shelter food, supplies, and CACFP meal prep and counts.
• Provide resources and referrals to community services.
• Assist with participant intake and transportation as needed.
• Collaborate with agencies to coordinate services.
• Attend trainings and maintain program compliance.

Skills

Communication skills

Bilingual English/Spanish

Interpersonal skills

Education

High School Diploma or GED

Associate's Degree in related field

Job description

Catholic Community Services of Southern Arizona seeks staff to support participants, answer crisis line calls, and assist with shelter operations. The role emphasizes compassion, confidentiality, and connecting people with community resources.

The position requires strong communication, ability to lift up to 35 pounds, and adherence to safety and licensure requirements; bilingual skills are a plus. Equal opportunity employer.