Program Aide I (Full-Time) (Domestic Crisis Shelter, Douglas)

Catholic Community Services of Southern Arizona; Douglas (AZ); On-site; USD 29,000 - 39,000; Full time

Job summary

Catholic Community Services of Southern Arizona seeks staff to support participants, answer crisis line calls, and assist with shelter operations. The role emphasizes compassion, confidentiality, and connecting people with community resources.

The position requires strong communication, ability to lift up to 35 pounds, and adherence to safety and licensure requirements; bilingual skills are a plus. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• CPR/First Aid, Food Handler's Certificate, and TB clearance (employer paid) expected.
• Strong written and oral communication; organized and professional.
• Ability to build relationships with staff, partners, and the public.
• Physical ability to lift up to 35 lbs and perform duties requiring bending and reaching.

Responsibilities

• Answer crisis line calls and screen admissions.
• Manage shelter food, supplies, and CACFP meal prep and counts.
• Provide resources and referrals to community services.
• Assist with participant intake and transportation as needed.
• Collaborate with agencies to coordinate services.
• Attend trainings and maintain program compliance.

Skills

Communication skills

Bilingual English/Spanish

Interpersonal skills

Education

High School Diploma or GED

Associate's Degree in related field

Job description

Catholic Community Services of Southern Arizona, Inc. (CCS) is thriving! For over 90 years, CCS has focused its mission to strengthen families, support communities, provide compassionate services, and deliver excellence. Providing Help. Creating Hope. Serving All.

We credit our continued success to our valuable employees! If you want to make a difference, help people, and serve your community, we want YOU to join our team! For more information visit our website at: www.ccs-soaz.org.

OVERVIEW

Provides support to staff and participants through answering the crisis line and screening potential participants for admissions. Maintains control over shelter food and supplies, assists with activities and groups, and provides transportation to participants. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.

ESSENTIAL FUNCTIONS

• Promotes the safety and confidentiality of participants and shelter
• Provides protection, food, and other basic needs with dignity and respect to program participants
• Prepares facility and participants for Child and Adult Care Food Program (CACFP) meals
• Records CACFP meal counts, serves food according to guidelines, and ensures CACFP program compliance
• Utilizes the "Empowerment Model" of behavior
• Provides information regarding resources and referrals to community-based resources
• Monitors the crisis line and assists with participant intakes
• Collaborates and networks with other agencies in coordinating services
• Promotes the House of Hope Program through community awareness on domestic violence
• Accommodates flexible program scheduling; is open to change
• Provides feedback of participants' progress in meetings and shift notes
• Attends weekly staff meetings and required trainings
• Adheres to licensure regulations, contract compliances, and program requirements
• Maintains and stocks all program forms
• Assists with the completion of program reports
• May drive agency vehicle on company business
• May perform other duties as assigned

MINIMUM REQUIREMENTS

Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position and will be considered by the Executive Director of Human Resources.

• High School Diploma or GED
• Ability to obtain and maintain CPR, First Aid, Food Handlers Certificate, and TB clearance (employer paid)
• Proven strong communication skills - oral and written are clear, concise, and in an organized fashion using appropriate style, grammar, and tone
• Ability to develop and maintain effective working relationships with other staff, officials, community organizations, government agencies, and the general public
• Ability to stoop, climb, bend, and reach
• Required to lift 35 pounds 20% of the time

REGULATORY

• Must be at least 18 years of age
• Valid Arizona driver license and 39-month motor vehicle report
• Ability to obtain and maintain Arizona Level One Fingerprint Clearance Card and FBI National Criminal Records History Report (employer paid)
• Pass pre-employment drug screen (incudes marijuana, regardless of recreational use laws) (employer paid)

DESIRED QUALIFICATIONS

• Associate's Degree in related field
• Additional years of directly-related experience
• Bilingual in English and Spanish, verbal and written

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmitive Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.