Program Aide

Arizona State University; Tempe (AZ); On-site; USD 37,000 - 46,000; Part time

Job summary

Arizona State University is seeking a part-time Administrative Operations Specialist 1 Non-Exempt to support exam administration, client services, and daily office operations on the Tempe campus. This role emphasizes accuracy, confidentiality, and proactive client engagement for students, faculty, and testing partners.

The position focuses on coordinating exams, supporting front desk operations, and maintaining documentation in a fast-paced higher education setting, with on-site requirements and

Qualifications

• Associate's degree and one year of related experience, or equivalent.
• Bachelor's degree with three years of related experience.
• Experience with exam administration or testing environments is a plus.

Responsibilities

• Proctor and administer exams following protocols and vendor guidelines.
• Provide administrative support and maintain accurate records.
• Interact with students, faculty, and staff professionally at the front desk.

Skills

Customer service

MS Office

Data entry

Organizational skills

Communication

Education

Associate's degree

Bachelor's degree

Tools

MS Excel

Job description

Funding

No Federal Funding

Job Profile

Administrative Operations Specialist 1 Non-Exempt

Job Family

Administrative Operations

Time Type

Part time

Minimum Qualifications

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Supports and instructs those served by the department with routine queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description

Position Salary: $20.48 per hour

Are you ready to leverage your customer service expertise to make a meaningful impact in higher education? We are seeking a versatile Program Aide who thrives in fast-paced environments and can seamlessly pivot between tasks. In this role, you will be a vital link in our operations, engaging with students, faculty, and testing partners to ensure continuous daily office functions.

Operational Support: Provide essential administrative and office support.

Exam Administration: Actively proctor and administer exams, ensuring protocols and nuanced instructions from stakeholders are precisely followed.

Client Engagement: Deliver exceptional service to a wide range of clients, including testing candidates, students, staff, and faculty.

Continuous Professional Development: Stay current on the latest products, services, and testing developments while working both independently and collaboratively under general direction.

As part of a small, dedicated team within one of the largest universities in the world, you will find ample room for professional growth. This may be the role for you if you are highly organized, detail-oriented, and a conscientious professional who approaches every challenge with a "how can I help you" mindset.

This is a benefits-eligible, in-person, part-time role requiring 35 hours weekly on-site, based in Tempe. Due to testing security, remote or hybrid arrangements are not available.

Essential Duties

• Provide flexible, responsive, and high-quality customer service.
• Correspond with faculty, staff and students in-person, via email and or by phone in a professional and courteous manner within established limits. Refer to appropriate departments as needed.
• Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
• Assist program leaders in preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment. Tasks include but are not limited to: preparing deposits, submitting work orders, and monitoring general office inbox, etc.
• Assist with testing services operations (review instructions and procedures for each test to ensure adherence to test company guidelines, rules and expectations; conduct exam preparations; administer, proctor and assist with post-exam procedures).
• Administer paper and computer-based exams in strict compliance with university and vendor rules and regulations to maintain exam integrity.
• Assist in light custodial duties including disinfecting and dusting regularly.
• Support weekend testing operations.
• Admit test takers, follow security check in and check out procedures, verify candidates’ identification and seat them accordingly.
• Actively monitor testing room for breaches of test security by frequently and quietly circulating inside testing room; address and report violations and irregularities.
• Support front desk operations.
• Perform office opening and closing responsibilities.
• Consult with program leader(s) and department leadership as needed to troubleshoot issues; elevate issues to appropriate person(s).
• Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
• Perform other duties as assigned to ensure the continuity of department operations.

Desired Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Communication & Instruction

• Experience providing group instructions, reading scripts aloud, and directing large groups.
• Demonstrated ability to calmly deliver detailed, multi-step instructions.
• Evidence of effective communication and customer service skills.

Operational Integrity

• Strong track record of reliability, punctuality, and consistent attendance.
• Demonstrated experience adhering to strict guidelines, policies, and procedures.
• Ability to exercise discretion with highly sensitive data and maintain confidentiality regarding student records and exam materials.
• High level of accuracy and meticulous attention to detail.

Adaptability & Tech Skills

• Highly flexible with the ability to pivot quickly, manage changing priorities, and remain productive despite frequent interruptions.
• Experience with MS Office (Word, Excel, Outlook), data entry, event management databases, and software platforms.
• Experience troubleshooting basic computer/technical issues.
• Demonstrated ability and interest to learn new software and navigate multiple platforms quickly.
• Proven ability to work both independently and collaboratively.

Logistics & Experience

• Availability to work Saturdays.
• Exam proctoring experience is a plus but not required.
• Demonstrated knowledge of basic mathematics.

Working Environment

• This is a benefits-eligible, in-person, part-time role requiring 35 hours weekly on-site, based in Tempe. Due to testing security, remote or hybrid arrangements are not available.
• Business hours: Monday-Friday 7:30 am - 5:00 pm; Saturday: hours vary by event.
• Required to work Saturdays.
• Activities are performed in an environmentally controlled office, classroom or conference room (on campus or off-site) setting, subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and travel moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Actively monitor testing candidates for extended periods of time.
• Regular use of office equipment and multiple software systems.

Department Statement

The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.

Driving Requirement

Driving is not required for this position.

Location

Campus: Tempe

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance

For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.