Program Administrator – Staffed Living & SILP

United Counseling Service; Bennington (VT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Medical, dental, and vision insurance

Retirement plan with employer match

Employer paid life insurance

Employer paid disability insurance

Employee Assistance Program

Career development opportunities

Clinical supervision towards licensure

Loan repayment and tuition assistance

Award winning worksite wellness

Diversity, Equity, Inclusion, Belongin

Rewards making a difference in the com

Job summary

United Counseling Service (UCS) seeks a dedicated office professional to support DSP staff and coordinate scheduling, billing, and records across multiple Bennington County facilities. The role emphasizes staff development, program compliance, and accurate data entry in the agency’s systems.

Proficiency in MS Office and a valid driver’s license are required for local travel and daily tasks. Core hours are 8:30 a.m. to 4:30 p.m., with travel as needed to support individuals in the community.

Qualifications

• High School Diploma or equivalent required.
• Proficiency with Word, Excel and Outlook preferred.
• Proficiency with Windows OS and Microsoft Office programs (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Provides direct staff development and role modeling for Direct Support Professionals (DSPs).
• Manages scheduling, data entry, billing, and record-keeping for the program.
• Trains staff on ISA outcomes and ensures compliance with regulations and standards.
• Recommends updates to service plans and coordinates with Service Coordinators as needed.

Skills

Word

Excel

Outlook

PowerPoint

Windows OS

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Why join UCS?

Since 1958, United Counseling Service (UCS) has been dedicated to providing exceptional care and support to individuals and families in our community. Through a wide range of programs, services, and educational opportunities, we strive to meet the diverse needs of those we serve. Our team includes professionals from various fields, including administration, clinical services, nursing, education, case management, psychiatry, and direct support, working across 17 facilities throughout Bennington County.As a proud affiliate of Vermont Care Partners—a statewide network of 16 non-profit community-based agencies,we deliver comprehensive mental health, substance use, and intellectual and developmental services across Vermont. We are currently seeking compassionate, motivated team players to join us in making a positive impact and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Essential Duties And Responsibilities

STAFF DEVELOPMENT & TRAINING:

Provides direct support and role modeling to Direct Support Professionals (DSPs) within the Staffed Living & SILP Program. Assesses staff training needs related to client needs and required support. Schedules staff for additional client-specific training as needed.

ADMINISTRATION & RECORD KEEPING:

Utilizes centralized scheduling practices within the scheduling system to develop and monitor staff schedules. Ensures schedules are accurate, up to date, and aligned with client needs, including arranging coverage for cancellations. Communicates programmatic and scheduling changes as needed. Ensures accuracy of staff coding within scheduling systems. Submits billing in a timely and accurate manner. Ensures all client timesheets are updated and recorded weekly

PROGRAM COORDINATION & COMPLIANCE:

Serves as an advocate on behalf of individuals, the program, and the agency. Trains staff in methods and strategies required to implement Individual Service Agreement (ISA) outcomes and supports. Provides ongoing updates and guidance to staff as client needs or service plans change. Ensures compliance with all applicable regulations, policies, and program standards. Recommends changes or updates to Service Coordinators regarding client needs, supports, and service plans.

EDUCATION And/or EXPERIENCE

• High School Diploma or equivalent required. Relevant college courses preferred. Proficiency with Word, Excel and Outlook preferred.
• Proficiency is required in a Windows Operating System to include competency in Microsoft Office programs Word, Excel, Outlook, and PowerPoint. Additionally, proficiency is required with day-to-day information entry and retrieval in the Agency’s electronic medical record system, employee electronic expense tracking system, and electronic payroll self-entry system.
• Valid driver’s license and auto insurance.

LOCATION & HOURS:

Work is primarily performed in an office setting with Core hours are 8:30 a.m. to 4:30 p.m.

TRAVEL:

Travel is required to provide support to individuals served in the community, and additional training needs.