Program Administrator (Mini House Residential Program)

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

13 paid holidays

401(k) plan

Mileage reimbursement

Job summary

Wesley Health Centers - JWCH Institute, Inc. in South Los Angeles is seeking a Program Administrator to oversee the Residential Treatment Program for Women and Children.

You will manage daily operations, ensure compliance with SAPC/DMC standards, and support the Administrative Program Director in a mission-driven environment. The role emphasizes supervising non-clinical staff, coordinating admissions, maintaining regulatory compliance, and reporting on program performance.

Qualifications

• Three years' experience in substance use disorder/mental health field.
• One to two years direct supervisory/management experience.
• Registered or Certified SUD Counselor per DHCS requirements (CADTP/CCAPP).
• Bilingual in English and Spanish preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must meet insurability requirements for driving program vehicles.
• JWCH/Human Resources recommends vaccination against COVID-19.

Responsibilities

• Assist the Administrative Program Director in administrative and operational aspects of the program.
• Supervise non-clinical staff including support, drivers, and kitchen staff.
• Act as liaison between clinical staff and clients on disciplinary matters.
• Document non-clinical group sessions in the EHR system.
• Orient new staff and visitors to facility protocols and program policies.
• Support admissions and client onboarding with the Intake Coordinator.
• Manage hiring, evaluations, staff development, and salary recommendations.
• Monitor safety, quality, and effectiveness of daily program operations.
• Ensure licensing and certification compliance with the Administrative Program Director.
• Maintain adherence to state, county, and federal standards and treatment guidelines.
• Submit administrative reports timely; generate contract compliance reports.
• Attend trainings to stay current with behavioral health leadership best practices.
• Conduct regular chart reviews for regulatory compliance.
• Collaborate with Intake and Billing to maintain census and financial targets.
• Foster relationships with community partners and service providers.
• Oversee client transportation and program vehicle usage.
• Maintain inventory and procurement of supplies.
• Organize incident reports and attendance records; conduct emergency drills.
• Coordinate staff certifications (physicals, TB tests, CPR/First Aid).
• Track SAPC-mandated annual trainings for staff.
• Liaise between Residential, Outpatient, Recovery Bridge Housing, and Corporate Office.

Skills

Supervisory experience

Bilingual (EN/ES)

EHR systems

Organizational skills

Microsoft Office

Valid CA driver’s license

Education

SUD Counselor certification (CADTP/CCAPP)

Tools

Microsoft Office

Job description

Position Purpose

The Program Administrator is responsible for overseeing and managing the day-to-day operations of the Residential Treatment Program for Women and Children located in South Los Angeles. This role ensures the program operates in compliance with the Los Angeles County Department of Public Health - Substance Abuse Prevention and Control (SAPC) and Drug Medi-Cal (DMC) standards. The Program Administrator plays a critical role in maintaining a high standard of care while supporting JWCH Institute’s mission to improve the health and well-being of underserved populations in Los Angeles County.

• Assist the Administrative Program Director in all administrative and operational aspects of the program.
• Supervise non-clinical personnel including support staff, drivers, and kitchen staff.
• Serve as a liaison between clinical staff and clients, particularly concerning disciplinary matters.
• Document non-clinical group sessions in the Electronic Health Record (EHR) system.
• Orient new staff, visitors, and external guests to facility protocols and program policies.
• Support the Intake Coordinator as needed with admissions and client onboarding.
• Manage personnel tasks such as hiring, performance evaluations, staff development, and recommending promotions or salary adjustments.
• Monitor safety, quality, and effectiveness of daily program operations.
• Ensure compliance with licensing and certification regulations in partnership with the Administrative Program Director.
• Maintain adherence to all applicable state, county, and federal standards and treatment guidelines.
• Ensure timely and accurate submission of all administrative reports and documentation.
• Generate and submit reports on contract compliance and program performance.
• Attend relevant trainings, conferences, and seminars to stay current with best practices in behavioral health and leadership.
• Conduct regular chart reviews for documentation accuracy and regulatory compliance.
• Stay informed of changes in industry standards, policy updates, and program innovations.
• Collaborate with Intake and Billing departments to maintain census and financial targets.
• Foster cooperative relationships with community partners, referring agencies, and service providers.
• Oversee and coordinate client transportation to external appointments.
• Manage the maintenance and usage of program vehicles.
• Maintain inventory and ensure timely procurement of office, program, and food supplies.
• Organize and maintain program documentation such as incident reports and attendance records.
• Conduct regular emergency drills and maintain logs in accordance with safety protocols.
• Coordinate with Human Resources to ensure staff remain current on physicals, TB tests, and CPR/First Aid certifications.
• Track and ensure staff completion of all SAPC-mandated annual trainings.
• Act as a liaison between Residential, Outpatient, Recovery Bridge Housing programs, and the Corporate Office.
• Other duties as assigned

Principal Responsibilities

• Assist the Administrative Program Director in all administrative and operational aspects of the program.
• Supervise non-clinical personnel including support staff, drivers, and kitchen staff.
• Serve as a liaison between clinical staff and clients, particularly concerning disciplinary matters.
• Document non-clinical group sessions in the Electronic Health Record (EHR) system.
• Orient new staff, visitors, and external guests to facility protocols and program policies.
• Support the Intake Coordinator as needed with admissions and client onboarding.
• Manage personnel tasks such as hiring, performance evaluations, staff development, and recommending promotions or salary adjustments.
• Monitor safety, quality, and effectiveness of daily program operations.
• Ensure compliance with licensing and certification regulations in partnership with the Administrative Program Director.
• Maintain adherence to all applicable state, county, and federal standards and treatment guidelines.
• Ensure timely and accurate submission of all administrative reports and documentation.
• Generate and submit reports on contract compliance and program performance.
• Attend relevant trainings, conferences, and seminars to stay current with best practices in behavioral health and leadership.
• Conduct regular chart reviews for documentation accuracy and regulatory compliance.
• Stay informed of changes in industry standards, policy updates and program innovations.
• Collaborate with Intake and Billing departments to maintain census and financial targets.
• Foster cooperative relationships with community partners, referring agencies, and service providers.
• Oversee and coordinate client transportation to external appointments.
• Manage the maintenance and usage of program vehicles.
• Maintain inventory and ensure timely procurement of office, program, and food supplies.
• Organize and maintain program documentation such as incident reports and attendance records.
• Conduct regular emergency drills and maintain logs in accordance with safety protocols.
• Coordinate with Human Resources to ensure staff remain current on physicals, TB tests, and CPR/First Aid certifications.
• Track and ensure staff completion of all SAPC-mandated annual trainings.
• Act as a liaison between Residential, Outpatient, Recovery Bridge Housing programs, and the Corporate Office.
• Other duties as assigned

Requirements

• Three years' experience working in the field of substance abuse/mental health
• One to two years direct supervisory and management experience
• Registered or Certified Substance Use Disorder (SUD) Counselor. Certification must be through an agency accredited by the National Commission for Certifying Agencies (NCCA) and recognized by the California Department of Health Care Services (DHCS), such as CADTP or CCAPP. Certification must comply with all applicable requirements under Title 9, Chapter 8 of the California Code of Regulations
• Bilingual in English and Spanish preferred
• Ability to work in a fast-paced environment
• Ability to handle multiple tasks while working well with a team
• Proficient in Electronic Health Recording Systems
• Demonstrated ability to work independently and follow through on projects
• Demonstrated experience selecting, developing and coordinating a work team
• Strong organizational, written, and verbal communication skills.
• Strong computer skills (Microsoft Office Programs)
• Valid California Driver's License and proof of insurance
• Reliable personal transportation
• Must meet insurability requirements for driving program vehicles.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you'll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.