Program Administrator

Acacia Network; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and holidays

Job summary

Acacia Network seeks a Program Administrator to lead the Certified Community Behavioral Health Clinic (CCBHC) and ensure high-quality mental health services. You will supervise clinical staff, align operations with OMH/OASAS regulations, and manage regulatory compliance across programs.

The role focuses on staff leadership, program governance, and maintaining strong community and regulatory relationships to support quality care delivery.

Qualifications

• Master’s Degree in Social Work required or equivalent.
• LCSW licensure preferred.
• 3+ years of supervisory experience in behavioral health.
• Knowledge of CC Behavioral Health clinics, OMH/OASAS regulations.
• Experience with grants, SAMSHA reporting requirements.

Responsibilities

• Provide oversight and management of the CCBHC program operations.
• Lead clinical leaders in hiring, orientation, training, and performance management.
• Provide administrative supervision to clinical staff and monitor workflow for compliance and quality.
• Monitor staffing requirements and participate in hiring decisions.
• Ensure financial stability of programs and implement corrective actions as needed.
• Assist in crisis management and incident reporting to relevant agencies.
• Maintain relationships with regulatory bodies and collaborators.
• Provide guidance on quality and performance improvement.

Skills

Leadership

Communication

Multitasking

Organization

Education

Master’s Degree in Social Work

LCSW licensure preferred

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Program Administrator is responsible for leadership in the provision of high-quality mental health services, mental health advocacy and effectiveness of clinical services for the ACDP’s Certified Community Behavioral Health Clinic (CCBHC). The position incorporates staff leadership supervision and a range of administrative tasks related to ensuring quality clinical operations across the program. She/he is responsible for maintaining OMH and funders’ regulatory compliance.

Employee will provide supervision of clinical activities as directed by Senior Administrator. Under supervision of the Senior Administrator, the requirements listed below represent the knowledge, skill, and/or ability required. The provider ensures strengths based, person centered quality of care provided in a culturally and linguistically meaningful therapeutic environment. Reasonable accommodations may be made to enable individuals with disabilities as defined by the ADA to perform the essential functions of the job. The functions below outline the general responsibilities associated with this position. Each of these functions is considered critical to effective department operations and our Mission. It is expected that all staff in this position will have satisfactory attendance and will perform these functions as assigned in a competent, cooperative, and timely manner. The Job Description will be reviewed periodically for accuracy and/or adjusted according to business necessity.

KEY ESSENTIAL FUNCTIONS

• Provides oversight and management of the operations of the CCBHC program, in accordance with agency and OMH /OASAS regulations.
• Provides direction and support to the clinical leaders in areas such as the hiring, orientation, training and total performance management processes.
• Provides administrative supervision to clinical leadership staff and workflow; including delegating assignments and monitoring effectiveness to ensure best practices within the program and compliance with operational plans.
• Monitors the staffing requirements for the practice including evaluating staffing needs and participating in the hiring process.
• Ensure programs are financially stable and if a deficit, that corrective actions are taken to ensure stability.
• Monitors high risk management processes and provides clinical recommendations on evidenced-based interventions and practices.
• Assist in crisis management and oversee all incident reporting to appropriate agencies (APS, Justice Center, NIMRS…etc.)
• Ensures program is complying with enrolled initiatives, grants and prepared for upcoming regulations or reimbursement expectations.
• Maintains community relationships, regulatory agencies, and collaborators.
• Provide counsel and expert advice to the team and other staff for quality and performance improvement.
• Oversight of the on-call rotating schedule with the portfolio management team
• Special projects and other duties as instructed by the Senior Administrator.

REQUIREMENTS

• Master’s Degree in Social Work
• Licensed Clinical Social Worker Licensure (LCSW) preferred
• 3+ years of notable supervisory experience in behavioral health
• Knowledge of Certified Community Behavioral health clinics preferred, OMH and OASAS regulations
• Knowledge of grants, SAMSHA and reporting regulations strongly preferred
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organization sills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with a keen sense of urgency and commitment to quality.

WHY JOIN US?

• Acacia Network provides a comprehensive and competitive benefits package to our employees.
• In addition to a competitive salary, our benefits include medical, dental, and vision coverage.
• We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.