Service Coordinator

Acacia Network; New York (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Acacia Network is seeking a Service Coordinator (Homes Together Program) in New York to provide case management, housing support, and monthly reporting to ensure program compliance. The role operates under the Program Director and engages with participants, building managers, and community partners.

The coordinator will manage on-site crisis intervention, service plans, tenant meetings, and progress documentation while promoting cultural sensitivity and high-quality care within a supportive

Qualifications

• Associate's degree or an equivalent related field required.
• Three (3+) years relevant experience in a Mental or Behavioral Health environment required.
• Experience in scattered site or supportive housing.
• Ability to exercise good judgment and decision-making.
• Strong interpersonal and written communication skills; professional demeanor under pressure.

Responsibilities

• Liaise between participants, superintendents and building managers to ensure repairs are completed.
• Maintain Building and Apartment Log with dates and conditions.
• Report non-compliance issues to the Supportive Housing Manager.
• Attend monthly DHS and NYC CO meetings.
• Provide on-site crisis intervention and case management.
• Complete service plans and facilitate monthly tenant meetings.
• Educate participants on housing responsibilities, budgeting and landlord/tenant relations.
• Document monthly progress notes and maintain participant charts.
• Conduct home visits and assess need for referrals to supportive services.
• Occasionally escort participants to social services agencies and report any safeguarding concerns.

Skills

Interpersonal skills

Organizational skills

Written and verbal communication

Diplomacy and discretion

Multitasking

Cultural sensitivity

Education

Associate's degree or related field

Job description

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic‑led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

Position Overview

Under supervision of the Program Director, the Service Coordinator (Homes Together Program) is responsible for providing case management, housing support to participants and monthly reporting requirements that will ensure compliance with the parameters of the program.

Key Essential Functions

Housing Liaison

• Acts as liaison between participants, superintendents and building managers to ensure all repairs are completed to either the participant's apartment unit or the building.
• Maintains a Building and Apartment Log, which includes date, and condition of the apartments and buildings.
• Reports all non‑compliance issues with respect to the apartment and building to the Supportive Housing Manager, including incidents requiring immediate attention.
• Attends monthly DHS and NYC CO meetings.

Case Management and Record Keeping

• Provides case management and on‑site crisis intervention.
• Completes required service plans.
• Facilitates monthly CAB tenant meetings.
• Educates participants with respect to good housekeeping and home‑safety practices, budgeting and landlord/tenant relations, as necessary.
• Maintains appropriate documentation of all tenant contacts.
• Documents monthly progress notes in the participants' chart.
• Conducts home visits to help evaluate participants' compliance with the rules and regulations of the program and to assess the need for referral to supportive services.
• Takes random urine samples for drug screening toxicology.
• Escorts participants to social services agencies, as requested.
• Reports any alleged child neglect or abuse to the Supportive Housing Manager.

Housing Reporting Requirements

• Completes annual tenant rent calculation forms.
• Completes annual apartment inspection forms.
• Updates monthly program database.
• Ensures annual leases are updated and filed.

Requirements

• Associate's degree or an equivalent related field required.
• Three (3+) years previous relevant experience in a Mental or Behavioral Health environment required.
• Must have experience working in scattered site or supportive housing.
• Ability to use business acumen to exercise good judgment and decision‑making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure, and operate with a keen sense of urgency and commitment to quality.
• Willingness to perform other related duties as assigned.

Why Join Us?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work‑life balance. We prioritize the well‑being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.