Program Administrator

yai; Gardena (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

yai is seeking a Program Supervisor to oversee milieu, therapeutic programming, and the interdisciplinary team for the assigned program. The role focuses on ensuring safety, regulatory compliance, and high-quality care for people we support.

The position entails leading staff, coordinating care, and driving person-centered treatment plans through collaboration with families and external supports.

Responsibilities

• Oversees the milieu and therapeutic programming for the assigned program.
• Leads the interdisciplinary team to develop and implement programs and groups.
• Ensures appropriate supervision levels to protect health, safety and habilitation.
• Provides leadership and develops a treatment team for quality care and outcomes.
• Coordinates IDT members to ensure person-centered treatment and medical coordination.
• Maintains a harassment-free environment and escalates concerns to leadership.
• Fosters open communication and participatory management with staff.
• Assigns responsibilities and manages staff schedules and coverage.
• Monitors staff performance to meet people we support needs and regulatory standards.
• Leads hiring processes and selects qualified staff based on program needs.
• Assesses work performance and ensures ongoing supervision and observation.
• Promotes professional development through supervision and training.
• Facilitates interdisciplinary team meetings and problem resolution.
• Attends planning meetings with families and external supports as appropriate.
• Participates in regional and agency meetings for policy and compliance updates.
• Organizes and presents ongoing trainings to staff.
• Maintains safe environment and ensures compliance with safety regulations.
• Identifies and mitigates risks to people we support and staff.
• Oversees facility maintenance and inventory of supplies.
• Represents the program to families, service providers and community partners.
• Oversees financial systems and program expenditures within budget.

Job description

Key/Essential Functions & Responsibilities

• Oversees the milieu and therapeutic programming of the assigned program, including the development and implementation of therapeutic programming and groups by the interdisciplinary team.
• Ensures the appropriate, therapeutically documented level of supervision in the assigned program at all times to protect the health, safety and habilitation of the people we support, consistent with agency philosophy and department practices and in line with Federal, State, Local and regulatory requirements.
• Provides effective leadership and develops a treatment team that provides quality care and positive outcomes.
• Coordinates all members of the interdisciplinary team (IDT), promoting and maintaining the excellence of the program and ensuring implementation of person-centered treatment and behavior plans and coordination of medical care, medication administration and other necessary services.
• Establishes a work environment that is free from harassment and discrimination and escalates concerns to senior leadership.
• Fosters an open-door policy and utilizes participatory management; maintains direct relationships with staff and bolsters staff morale.
• Assigns responsibilities, ensuring appropriate staff coverage and managing staff schedules.
• Supervises staff to ensure they are meeting the needs of the people we support and all applicable regulatory and agency standards.
• Plays an active role in the hiring process, interviewing and selecting qualified staff based on program needs.
• Assesses work performance and ensures quality service provision through ongoing staff supervision and observation .
• Fosters professional development through regular supervision, training, and evaluations.
• Leads and facilitates interdisciplinary team meetings and discussions to disseminate information to staff, people we support, authorized representatives and/or advocates and other members of the circle of support and to identify and solve problems.
• Attends and actively participates in planning and other meetings regarding the people we support and ensures inclusion of family members and external supports in meetings, as appropriate.
• Regularly attends regional, agency supervisor and other required meetings to remain up-to-date on policy, procedure or other changes and obtain information required to remain compliant and effectively manage program operations.
• Organizes and presents ongoing trainings.
• Maintains a safe environment for staff and the people we support and adheres to safety regulations and ensures program and staff compliance with regulations and best practices.
• Assesses areas of risk for people we support and/or staff, rectifies these risks and notifies proper authorities or individuals of circumstances or situations that present possible health endangerment and/or hazardous conditions.
• Oversees facility maintenance and upkeep and maintains adequate inventory of food, hygiene, general and therapeutic supplies.
• Facilitates development of professional, empathetic relationships with families, service providers, and community members, acting as a representative of the program, advocating for persons with disabilities to local government and community and fostering interagency collaboration and communication between relevant supports.
• Oversees all financial systems, maintains records for the people we support and program expenditures to ensure fiscal responsibility and integrity and maintains operation of program within budgetary guidelines.
• Monitors individual's billing for accuracy, as applicable.
• Interviews, appraises and admits residents, if applicable.
• Ensures the completion and maintenance of all paperwork and written records related to individual treatment and compliance with all relevant laws, rules and/or regulations. This may include, but is not limited to, medical and medication management records and auditing, treatment records, progress reports, data collection, behavior reports, incident reports, billing records, as applicable, and other written communication systems.
• Maintains oversight and compliance of systems specific to role and responsibilities.
• Documents and reports errors, incidents and corrective actions and assists with the investigative process, if needed.
• Ensures that compliance with care plans is maintained to maximize quality improvement management.
• Complies with and ensures that staff complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA).
• Ensures compliance with Federal, State, City and/or other oversight agency laws, rules, regulatory or program requirements by passing monthly, quarterly and annual compliance audits and surveys, as applicable.
• Responsible for individual's financial management.
• Serves as liaison to Regional Center, Community Care Licensing and Department