Profit-Driven Store Growth Leader and Customer Experience

Gap Inc.; Gilroy (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a profitable store, aligning the brand vision with in-store execution.

You will oversee Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience. You will coach and develop the team, manage the store budget, forecast sales, and drive omni-channel initiatives to ensure a frictionless experience for customers.

Qualifications

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to travel as required.

Responsibilities

• Analyses results and collaborates with leadership to drive KPIs.
• Forecasts sales and schedules to drive profitable growth.
• Manages store budget to support the P&L.
• Builds productive teams through sourcing, selecting and developing people.
• Coaches and gives feedback to improve performance.
• Teaches and trains to build capabilities.
• Leads SOPs and initiatives to standardize operations.
• Creates an inclusive environment for staff and customers.
• Implements actions to maximize efficiency and productivity.
• Performs Service Leader duties and represents the brand.
• Understands competitors and promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures compliance with standards.

Skills

Team leadership

Budget management

Coaching

Forecasting

Customer experience

Education

Bachelor's degree

Job description

Gap Inc. is seeking a General Manager to lead a profitable store, aligning the brand vision with in-store execution.

You will oversee Customer Operations, Merchandising, Product Operations, and talent development to deliver a best-in-class customer experience. You will coach and develop the team, manage the store budget, forecast sales, and drive omni-channel initiatives to ensure a frictionless experience for customers.