Store Profitability & Customer Experience Leader

Gap Inc.; Astoria (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

Gap Inc. is seeking a General Manager to lead a store team toward delivering a profitable business plan and achieving key metrics.

You will bridge brand vision with in-store execution, driving profitable sales through all facets including Customer Operations, Merchandising, Product Operations, and talent development. You will coach behaviors that deliver a best-in-class customer experience while building capable teams, managing budgets, and ensuring compliance with standards.

Qualifications

• 3-5 years of retail experience leading others
• College degree or equivalent experience preferred
• Demonstrated ability to deliver results
• Ability to effectively communicate with customers and employees
• College degree preferred
• Ability to maneuver around sales floor, stock room, and office; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
• Ability to travel as required
• Business Acumen skills
• Established time management skills
• Strong planning and prioritization skills

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
• Drive profitable sales through forecasting and scheduling
• Manages store budget for daily operations in support of the P&L
• Builds highly productive teams through sourcing, selecting and developing people
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives
• Creates an inclusive environment
• Implements action plans to maximize efficiencies and productivity
• Performs Service Leader duties
• Represents the brand and understands the competitors
• Promotes community involvement
• Leverages OMNI to deliver a frictionless customer experience
• Ensures all compliance standards are met

Job description

Gap Inc. is seeking a General Manager to lead a store team toward delivering a profitable business plan and achieving key metrics.

You will bridge brand vision with in-store execution, driving profitable sales through all facets including Customer Operations, Merchandising, Product Operations, and talent development. You will coach behaviors that deliver a best-in-class customer experience while building capable teams, managing budgets, and ensuring compliance with standards.