Professional Tax Preparer

Jackson Hewitt - 3053; Berwyn (IL); On-site; USD 33,000 - 45,000; Full time

Job summary

Jackson Hewitt Tax Service in Berwyn, IL seeks a Seasonal Tax Preparer – Customer-Focused Team Member to greet clients, gather information, and prepare accurate federal and state tax returns during the tax season.

You will work with a friendly team, manage appointments, and learn our tax software while delivering excellent service to the community. English/Spanish bilingual skills are a plus as we serve a large Spanish-speaking community.

Qualifications

• Previous customer service or public-facing experience is valuable.
• Tax preparation experience is preferred, ideally two years or more.
• Successful completion of required training and a valid PTIN before filing returns.

Responsibilities

• Welcome clients and provide friendly, attentive service from first visit through return completion.
• Gather and review client information, prepare accurate federal and state tax returns, and explain results clearly.
• Assist with appointments, answer calls, follow up with clients, and help keep the office running smoothly.

Skills

Customer service

Teamwork

Communication

Bilingual English/Spanish

Attention to detail

Computer skills

Tools

Tax software

Job description

Seasonal Tax Preparer – Customer-Focused Team Member

Jackson Hewitt Tax Service | Berwyn, Illinois

Enjoy working with people? Bring your positive attitude, flexibility, and willingness to learn to our team.

Our independently owned Jackson Hewitt office in Berwyn is looking for a dynamic, friendly, and dependable person who enjoys helping customers and works well with others.

We value someone who makes clients feel welcome, listens carefully, takes initiative, and contributes to a positive office environment. We value a strong Tax preparation experience and a strong customer-service attitude, teamwork, and a willingness to learn.

What We Are Looking For

• A friendly, pleasant personality. You are approachable, patient, respectful, and genuinely interested in helping people feel comfortable.
• A team-oriented attitude. You work easily with others, communicate clearly, accept guidance, and willingly help wherever needed.
• Flexibility and dependability. You arrive on time, follow through on responsibilities, and adapt to changing schedules and office needs.
• Initiative and good judgment. You stay calm during busy periods, take ownership of your work, and handle client questions professionally.
• Computer skills and attention to detail. You are comfortable learning software, entering information accurately, staying organized, and protecting confidential information.

English/Spanish bilingual skills are a plus as we serve a large Spanish speaking community.

What You Will Do

• Welcome clients, build positive relationships, and provide friendly, attentive service from their first visit through completion of their return.
• Gather and review client information, prepare accurate individual federal and state tax returns, and explain results clearly using the training and procedures required for the position.
• Work with the team to manage appointments, answer calls, follow up with clients, and keep the office running smoothly.

Helpful Experience and Required Training

Previous customer service, retail, or other public-facing experience is valuable. Tax preparation experience is preferred, ideally two years or more. Experience with tax preparation software and systems—especially Jackson Hewitt is a plus.

Successful completion of required training is necessary before you are authorized to prepare returns. You must also obtain or renew a valid IRS Preparer Tax Identification Number (PTIN) for the applicable calendar year before preparing returns.

IRS Schedule and Availability

This is an in-person, seasonal position in Berwyn. Applicants must be available throughout the tax season, including weekends and occasional evening shifts. Please provide your available days and hours and your earliest start date.

Compensation

We offer competitive compensation based on experience and qualifications. Specific compensation terms will be discussed during the interview and hiring process.

This position is with our independently owned and operated Jackson Hewitt franchise. We are an equal opportunity employer.