Professional Support Intern – Office of Institutional Analytics

University of New Mexico; Albuquerque (NM); On-site; USD 24,920 - 32,056; Full time

Benefits offered by this job

Medical and dental benefits

Educational benefits

Flexible work environment

Job summary

The University of New Mexico is hiring a Professional Support Intern in the Office of Institutional Analytics. The intern will gain valuable experience in data-informed decision-making, community engagement, and digital content review. This full-time, hybrid position offers mentorship, structured training, and exposure to data tools such as Tableau and SQL. Ideal candidates are recent graduates or current students with an interest in data analytics and strong organizational skills. Pay ranges from $18.09 to $23.27 per hour with full benefits.

Qualifications

• Must be enrolled in a relevant degree program or a recent graduate.
• No previous experience required.

Responsibilities

• Conduct content reviews for dashboard compliance and accuracy.
• Support university-wide data community engagement.
• Attend leadership meetings and provide structured follow-up.
• Participate in experiential learning opportunities.

Skills

Interest in data analytics

Familiarity with tools such as Tableau

Strong organizational skills

Effective communication

Attention to detail

Education

Currently enrolled in a Bachelor's or higher degree program

Tools

Tableau

Excel

R

SAS

SQL

Python

Job description

Position Details

Requisition ID: req36460

Working Title: Professional Support Intern - Office of Institutional Analytics

Position Grade: 08

Position Summary

The Office of Institutional Analytics seeks a motivated Professional Intern to gain hands-on experience in data-informed decision-making, digital content review, and community engagement initiatives. This internship is designed to provide recent graduates with meaningful, structured, on-the-job training through a variety of projects and professional development opportunities. The intern will receive mentorship and guidance while building skills aligned with careers in data analytics, higher education administration, and project coordination. This is a fixed-term position, typically up to 24 months.

Key Responsibilities

• Digital Content Review & Compliance Support — Conduct a comprehensive review of publicly available dashboards (e.g., Tableau) and related web content to assess alignment with the Web Content Accessibility Guidelines 2.1 (WCAG), accuracy, and institutional standards. Compile findings into a structured "action list" identifying areas for improvement. Note: The intern will primarily focus on identifying and documenting items, with opportunities to implement fixes if they feel comfortable and/or under the guidance of a team member.
• Data Community & Data Literacy Initiatives — Support the coordination and ongoing engagement of a university-wide data community of practice by:
  • Sending reminders for scheduled sessions and events
  • Posting agendas, recordings, and resources to the online resource page
  • Drafting and sharing discussion prompts to encourage participation in collaboration platforms (e.g., Teams)
  • Assisting with event logistics, including scheduling, coordination of locations, and communication support for any in-person events
• Meeting Support & Follow-Up — Attend select meetings with leadership (including the Director) and provide structured follow-up, including meeting notes, task lists, and tracking of next steps to support project momentum and accountability
• Professional Development & Experiential Learning — This internship includes a robust, hands-on learning experience designed to prepare the intern for a professional role in institutional research and analytics. Opportunities include:
• On-the-job training in programming and data tools such as R, SAS, SQL, and occasional exposure to Python
• First-hand experience working with data visualization and business intelligence tools, including Tableau and Power BI
• Exposure to the roles and responsibilities of an Institutional Research (IR) office at a large R1 university, with multiple campuses, including reporting and compliance work (e.g., IPEDS, NMHED, PDP)
• Opportunities to attend and/or support local and regional conferences and professional development events (e.g., NMHEAR, NMHED Summit, UNM Tech Days, Appalachian State Analytics Day, and others based on interest and availability)
• Shadowing and collaboration opportunities with the team's Director, Data Scientist II, and other senior staff to observe and learn how research projects are designed, conducted, and communicated
• Participation as an active member of the Office of Institutional Analytics team, contributing to projects, discussions, and a collaborative work environment
• General Responsibilities — Participate in planning and implementation of unit projects and initiatives; engage with internal stakeholders to support day-to-day operations and problem-solving; conduct research and prepare summaries or reports with recommendations, as appropriate; receive ongoing mentorship, training, and feedback from professional staff; perform additional related duties as assigned

Minimum Qualifications

Must be currently enrolled at an accredited university in a Bachelor's or higher level degree program, and are within 12 months from graduating OR a recent graduate of an accredited university with a Bachelor's or higher level degree obtained no more than 24 months prior to the date of hire; no previous experience required.

Preferred Qualifications

• Interest in data analytics, higher education, or organizational effectiveness
• Familiarity with tools such as Tableau, Excel, or collaboration platforms (e.g., Teams)
• Strong organizational and communication skills
• Basic project planning and organizational skills
• Ability to communicate effectively, both orally and in writing
• Ability to follow detailed instructions and manage multiple tasks
• Ability to work both independently and collaboratively
• Attention to detail, particularly in reviewing and documenting findings

Additional Information

• Campus: Main - Albuquerque, NM
• Department: Provost Office Staff (688A)
• Employment Type: Staff
• Staff Type: Term - Full-Time
• Term End Date: One year from date of hire
• Status: Non-Exempt
• Pay: Hourly: $18.09 - $23.27
• Benefits Eligible: This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
• ERB Statement: As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
• Background Check Required: Yes
• For Best Consideration Date: 5/4/2026
• Eligible for Remote Work: Yes
• Eligible for Remote Work Statement: This position is eligible for a hybrid remote work arrangement.

EEO Statement: The University of New Mexico is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. Regular staff positions require successful completion of a pre-employment background check.