Professional Services Technical Installer

NCR Atleos; New Mexico; Remote; USD 65,000 - 99,000; Full time

Job summary

NCR Atleos seeks a Professional Services Technical Installer for virtual locations with substantial travel. The role involves overseeing installations, performing tests, and ensuring compliance with safety and quality standards. Candidates should have significant experience and troubleshooting skills along with the capacity to manage on-site duties effectively.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

Qualifications

• Must have a minimum of 3 years accumulated experience in the related field.
• Proficient in systems, familiar with Telcordia standards.
• Ability to perform job activities without supervision.

Responsibilities

• Daily project reporting, site hours, and travel logging.
• Supervise installation tasks and lead site teams.
• Understand quality requirements and implement control processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Telcordia Skill level 1, 2, and 3

Job description

Professional Services Technical Installer page is loaded

Professional Services Technical Installer

Apply locations WASHINGTON VIRTUAL, USA ALASKA VIRTUAL, USA ALABAMA VIRTUAL, USA ARKANSAS VIRTUAL, USA ARIZONA VIRTUAL, USA time type Full time posted on Posted 3 Days Ago job requisition id R1148010

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Professional Services Technical Installer

Location: virtual

Travel: 75% plus travel may be required

Key Areas of Responsibility:

• Daily reporting (project number, site, hours on-site, hours travel, etc.)
• Weekly and on time expense submission.
• Project specific reporting in customer databases or Excel (self-audits, weekly updates, milestone reporting, etc.).
• Escalates project issues and risks by interfacing with project personnel to include customers, and suppliers
• Monitor implementation in accordance with time, cost, and quality/standards

• Assist upon request Engineering Dispatch Service /Customer Engineer duties that are above and beyond their knowledge.
• Maintain access status, updating and increasing as needed
• Maintain training records, updating and increase as needed
• Maintain deployment tools and software (including certifications and calibrations)
• Lead, supervise, and direct assignments
• Understand and use established safety practices
• Understand quality requirements and can implement quality control processes based on OEM technical practices and end customer Best Practices.
• Perform power verification and preliminary hardware testing by use of proper testing tools.
• Addition or removal of common systems equipment hardware.
• Addition or removal of wiring and connections (on non-working equipment only).
• Commissioning and testing of OEM equipment to the photonic layer.
• Read and stay current on installation documentation.

• Can perform inventory from Bill of Material (BOM)
• Read and interpret engineering specs, prints, and drawings.
• Understand the Scope of Work (SOW) and write comprehensive Job Change
• Demonstrate proper use of telecom and fiber transport tools.
• Perform all physical and mechanical installation activities.
• Maintain on-site job records and administration tracking.
• Perform power and grounding installations on equipment within a power bay or fuse and alarm panel.
• Understanding of -48V power principles and terminations.
• Ability to work safely around enclosed power bays with live equipment
• Understands power cable types
• Lead verification/continuity testing.
• Can point out power cable size issues for voltage drop and length.
• Perform power verification and power-up of OEM equipment.
• Manage logistics and execute physical installation of hardware on one or multiple sites.
• Perform preliminary hardware testing in an out of service environment.
• Can perform C&P as a standalone up to the Photonic layer.
• Can perform troubleshooting with use of test sets i.e. BER, OTDR etc.
• Lead site teams (Site Team Leader assignment) managing others to ensure proper installation.
• Verify completion of service delivery
  • Redlines
  • Job Cost Overages
  • Quality

Basic Qualifications:

• Must have a minimum of 3 years accumulated experience or equivalent as determined by the Installation Supplier’s training process and demonstrated to the TC representative upon request, proficiency in the system (Familiar with Telcordia). In addition, must have obtained Telcordia Skill level 1, 2, and 3.
• Ability to perform work operations or job activities without supervision.
• Ability to adhere to and show company policies and procedures
• Ability to demonstrate good analytical and problem-solving skills and communicate results in a professional and structured manner.
• Ability to work in a 10ft environment.
• Ability to work in tight spaces and aisles under 3ft wide.
• Ability to use a Personal Computer and various software applications (including but not limited to Outlook and Microsoft Office (Word, Excel, etc.)
• Travel away from home for several weeks on demand as required
• Night shift work required upon demand.
• Physically lift a minimum of 25 pounds (12 kilos)
• Conduct work assignments, communicate, dress and assist customer in a professional manner.
• Shall have the ability to train lower skill levels, give proper feedback and have performed items in lower skill level requirements.
• Should be at a 2.5 tester skill level or grater.
• Ability to identify proper installation in accordance with manufacturer technical manuals and customer best practices.
• Must be able to evaluate other technicians’ performance:
  • Skill level evaluations (Installation skill levels)
  • Provide shadowing and hands on training

Preferred Qualifications:

• Strong analytical and problem-solving skills
• Familiarity with TELCORDIA GR-1275 standard

#LI-AR1

#LI-REMOTE

Salary Range:

$65,600.00 - $98,400.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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