Professional Services Project Manager

United States Digital Space LLC; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

United States Digital Space LLC is seeking a seasoned Project Manager to join our Professional Services team. You will lead governance and end-to-end execution of PS projects using the company solutions for our customers.

Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on-time, within budget.

Qualifications

• 8+ years in professional services, PM or delivery role in SaaS/tech.
• Proficient using AI tools for drafting artifacts, notes and reports.
• Experience across global stakeholders and multi-vendor projects.
• Highly organized with strong time-management in fast-paced settings.
• Strong business judgment and ownership in data-driven analyses.
• Good understanding of Internet, Networking and security basics.
• Familiar with Jira, Salesforce, and PSA tools.
• Bachelor's degree; PMP/PRINCE2 or similar preferred.
• Portfolio includes Thai and Greater China region; Thai/Mandarin desired.

Responsibilities

• Lead cross-functional teams delivering consulting, implementation and support to customers.
• Own project scope, schedule, budget, risk, and communications, aligning with PMO standards and governance.
• Establish high-trust relationships with customers, partners and vendors to drive satisfaction and revenue.
• Ensure engagements are on-time and within budget, meeting or exceeding expectations.
• Monitor financial health: burn, margins, revenue recognition; ensure targets.
• Develop and refine scalable delivery methodologies and best practices.
• Ensure seamless handoff from sales to delivery; main contact for account teams.
• Identify risks early; implement robust mitigation strategies.
• Turn raw project data into insights and narratives for leadership.
• Leverage AI to optimize workflows, automate status, risk and documentation.
• Create guides and assets; capture lessons learned for continuous improvement.

Skills

AI tools

Project management

Stakeholder management

Time management

Data-driven analysis

Global delivery

Risk management

Education

Bachelor's degree

Tools

Jira

Salesforce

PSA tool

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Role

We are seeking a highly motivated and seasoned Project Manager to join our Professional Services (PS) team. In this role, you will be responsible for leading the governance and end-to-end execution of PS projects using the company solutions for our customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are deployed on-time, within budget.

Operating within the Professional Services Project Management Office (PMO), you will apply standardized methodologies, governance, and reporting discipline across the full delivery lifecycle - from Initiation and Discovery through Development, Optimization, and Closure & Handoff - to accelerate customer time-to-value.

The ideal candidate possesses a strong background in professional services, SaaS industry experience, and a proven track record in project management and customer relationship management. Equally important, you are fluent in modern AI-assisted ways of working and use them to raise the speed and quality of delivery.

Responsibilities

• Lead cross-functional teams of technical professionals that provide consulting, implementation, and support services to customers, managing engagements ranging from single projects to multi-workstream programs.
• Own project scope, schedule, budget, risk, and communications, ensuring adherence to PMO standards, governance gates, and executive reporting cadence.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive satisfaction and revenue growth.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time, within budget, and meet or exceed customer expectations.
• Monitor project financial health, including budget burn rates, margin analysis, and revenue-recognition forecasting to ensure targets are met.
• Develop, implement, and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution, acting as the primary point of contact for Account Executives and Account Teams.
• Proactively identify project risks and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into data-driven insights and clear status narratives for internal and external leadership regarding project health, resource utilization, and delivery outcomes.
• Proactively leverage AI tools to optimize project workflows and delivery - automating status reporting, meeting summarization and action tracking, risk detection, and documentation - serving as a force multiplier for yourself and your team while maximizing overall project productivity.
• Create internal guides and external customer-facing assets that support successful project execution, and capture lessons learned from completed engagements for continuous improvement.

Qualifications

• Minimum of 8+ years of experience in professional services, project management, or a customer-facing delivery role, ideally within a high-growth SaaS or technology environment.
• Demonstrated proficiency using AI tools in a professional delivery context — for example, drafting and summarizing project artifacts, meeting notes and action items, status and executive reporting, risk analysis, resource/budget forecasting, or projet assets — with sound judgment on the responsible and secure use of AI.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact projects, including engagements involving 3rd-party partners and complex multi-vendor ecosystems.
• Must be highly organized and possess exceptional time-management skills, with the ability to effectively juggle multiple projects and deadlines in a fast-paced environment.
• Sound business judgment and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
• Good understanding of how the Internet works — Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs, and related technologies.
• Proficiency with Jira, Salesforce (or a similar CRM), and a Professional Services Automation (PSA) tool.
• Bachelor's degree in a relevant field; PMP, PRINCE2, or related advanced certifications are highly preferred.
• This role will have a portfolio that includes clients in the Thai and Greater China region. Professional working proficiency in Thai or Mandarin Chinese is desired to support customers and stakeholders across these regions.

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released