Professional Services Manager II, Enterprise

Axon; Atlanta (GA); Remote; USD 79,000 - 126,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Employee Resource Groups (ERGs)

Snacks in our offices

Job summary

Axon is seeking a Professional Services Manager to drive pre-sale and post-sale initiatives for our evidence and body-worn camera products. You will manage deployments, coordinate cross-functional teams, and partner with sales and product management to maximize customer value.

Location is remote within the United States with up to 75% travel. Base pay ranges from $78,525 to $125,640 USD annually, with opportunities in a dynamic, mission-driven environment and a strong focus on customer outcomes.

Qualifications

• Extensive project management experience with coordinating complex deployments.
• Strong communication to align executives, IT and security stakeholders.
• Ability to plan, track, and deliver multi-phase implementations.
• Experience in SaaS implementations and hardware/software integration.

Responsibilities

• Lead pre-sale consulting, evaluations and deployment needs assessments.
• Plan and execute large-scale product deployments and ensure seamless integration.
• Oversee timelines, scope and stakeholder communications for projects.
• Engage with C-suite and IT leaders to drive adoption and outcomes.
• Develop and deliver comprehensive training plans and documentation.
• Capture customer feature requests and feedback for internal teams.
• Collaborate with Sales, Customer Success, Finance and Product Management.
• Use Smartsheets to manage timelines and resources.

Skills

Project management

Strategic communication

Client relationship management

Cross-functional collaboration

Education

BS/BA or equivalent

Tools

Smartsheets

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good.

Your Impact

As a Professional Services Manager at Axon Enterprise, you will be a key player in driving both pre-sale and post-sale initiatives for our comprehensive suite of products, including Evidence.com, Axon body-worn cameras, and Axon Professional Services Packages. Your role will be essential in ensuring that customers not only adopt our solutions but also realize their full potential to enhance organizational workflows and efficiencies.

In this role, you will act as a Trusted Advisor, managing the deployment of Axon’s products and solutions. You will leverage your expertise in project management and technical deployment to facilitate the successful implementation of complex technical solutions within customer timelines.

What You’ll Do

Location: Remotely from the United States with up to 75% travel
Reports to: Manager, Professional Services
Direct Reports: 0

• Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments.
• Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions.
• Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively.
• Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products.
• Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones.
• Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders.
• Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes.
• Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status.

What You Bring

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing and/or leading an Axon body-worn camera program.
• Understanding of software and hardware implementation, particularly in SaaS environments.
• Proficiency in Smartsheets or similar project management tools.
• In-depth knowledge of Axon products and digital evidence management systems is preferred.
• Experience working with corporate, retail, and security-based organizations.
• Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders.
• Ability to work independently and take ownership of projects while effectively collaborating across various teams.
• Willingness to travel throughout North America, with potential for international travel.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range: $78,525 USD - $125,640 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights [e-mail] via ourAxon Privacy Web Form. For more information, please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.