Professional Services Manager

Swimlane, Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Benefits & Compensation

Stock Options

Training & Professional Development Opportunities

MacBook Pro

Great Company Culture

Job summary

Swimlane, Inc. is seeking a Professional Services Manager to lead and mentor engineers in delivering automation solutions in a SOAR-driven environment. This hands-on role requires at least 2 years of experience in Professional Services and strong knowledge of cybersecurity. Responsibilities include overseeing customer implementations and building team skills. The position offers competitive benefits, stock options, and a MacBook Pro, all within a collaborative company culture.

Qualifications

• 2+ years in Professional Services or Technical Delivery at a security vendor.
• 1+ years mentoring or leading engineers.
• Demonstrated experience in SOC and IR processes.

Responsibilities

• Lead customer implementations and integrations.
• Act as a technical escalation point.
• Coach and mentor engineers.

Skills

Professional Services experience

Mentoring or team leadership

Cybersecurity knowledge

Client-facing skills

Complex technical concepts comprehension

Education

Bachelor's degree in Computer Science, IT, or Engineering

Job description

Swimlane is redefining security operations with Agentic AI automation that empowers organizations to work smarter, respond faster, and stay ahead of threats. Our low-code platform combines automation, orchestration, and intelligent reasoning to unlock true operational autonomy across the modern SOC.

At Swimlane, we put people first. We foster a culture of innovation, trust, and continuous improvement—where your ideas matter and your work drives meaningful change. Join us and help build the next era of Agentic AI-powered security operations.

About the role

We are seeking a Professional Services Manager (PSM) to lead a team of engineers delivering automation solutions within a SOAR-driven environment while remaining hands‑on in customer delivery. This is a player‑coach role, combining deep technical execution across Swimlane Platforms and automation use cases with active coaching, mentorship, and team leadership.

Key Responsibilities

• Contribute to customer implementations, integrations, and migrations
• Act as a technical escalation point for team members
• Coach and mentor engineers across technical and client‑facing skills
• Drive delivery quality and consistency
• Conduct performance reviews and development planning
• Partner cross-functionally across PM, TAM, and technical teams
• Support customer escalations and key conversations

Requirements

• 2+ years in Professional Services, Consulting, or Technical Delivery at a security vendor, SOC/IR experience, federal Cyber Protection Team experience or a combination of the three
• 1+ years mentoring or leading engineers
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or relevant field. Year for year of relevant work experience may be substituted for the degree.
• Demonstrated experience working in Security Operations Centers (SOCs) and Incident Response (IR) processes and procedures
• A strong understanding of modern cybersecurity technologies and methodologies
• Ability to quickly grasp complex technical concepts and make them easily understandable verbally, in writing, and designing supporting network diagrams/illustrations as necessary

Preferred Experience

• Player‑coach or team lead experience
• Automation, security operations, or enterprise software background
• Experience in high‑growth environments

Success Metrics

• Team growth and promotion readiness
• Improved delivery efficiency

The Perks of being a Swimlaner

• Competitive Benefits & Compensation
• Stock Options
• Training & Professional Development Opportunities
• MacBook Pro
• Great Company Culture
• We value collaboration and innovation