Professional Services Manager

Atlas Technica LLC; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is on the lookout for a Professional Services Manager to lead a talented team of Cloud Engineers. This exciting role emphasizes driving successful client project execution and managing complex cloud implementations. The ideal candidate will blend technical expertise in Azure and AWS with strong leadership skills to foster a culture of collaboration and continuous learning. You'll have the opportunity to shape scalable processes, enhance client satisfaction, and influence cloud architecture best practices. Join a forward-thinking company committed to professional growth and a supportive work environment, where your contributions will make a significant impact on the success of clients in the investment sector.

Benefits

Competitive salary

Comprehensive benefits

Professional development opportunities

Friendly work environment

Qualifications

• 8+ years of IT experience with 4+ years in cloud environments (Azure, AWS).
• Proven experience managing technical teams and client-facing projects.

Responsibilities

• Manage and mentor a team of Cloud Engineers, ensuring project success.
• Oversee client onboarding and cloud implementation projects.

Skills

Cloud Management

Project Management

Technical Leadership

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Computer Science

Equivalent work experience

Tools

Azure

AWS

Microsoft 365

Terraform

Ansible

Job description

• United States - Remote (within location)

Position Name: Professional Services Manager
Reports to: Professional Services Director
Location/Type: Remote
Status: Exempt

About Us:
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Professional Services Manager to lead and manage our team of Cloud Engineers. This role focuses on driving successful client project execution, managing complex client onboarding, and building scalable processes and structures for the professional services team. The ideal candidate combines technical expertise in cloud environments with strong leadership and project management skills.

Responsibilities

• Manage and mentor a team of Cloud Engineers, fostering a culture of collaboration, technical excellence, and continuous learning.
• Provide guidance and serve as an escalation point for technical challenges faced by the team.
• Oversee client onboarding and cloud implementation projects to ensure timely delivery, scope adherence, and high-quality results.
• Collaborate with clients to understand requirements and design solutions that align with their business needs.
• Develop and implement scalable processes for project delivery, client onboarding, and team operations.
• Establish and maintain best practices for cloud architecture, workflows, and documentation standards.
• Continuously assess and refine processes to improve team efficiency and client satisfaction.
• Provide strategic direction and technical oversight for Azure and AWS cloud solutions, ensuring optimal performance, security, and cost efficiency.
• Maintain awareness of emerging cloud technologies and trends to drive innovation within the team.
• Act as a primary point of contact for complex client engagements, ensuring satisfaction and addressing issues effectively.
• Build and maintain strong vendor relationships with partners like Microsoft and Amazon to leverage resources and tools.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• Eight or more years of IT experience, including at least four years of hands-on experience in cloud environments like Azure and AWS.
• Proven experience managing technical teams and delivering client-facing projects.
• Comprehensive knowledge of cloud architecture, hybrid cloud configurations, and network design.
• Strong expertise in Azure, AWS, and Microsoft 365 platforms.
• Excellent communication and problem-solving skills, with a focus on managing complex client relationships.
• Demonstrated ability to design and implement scalable processes and structures for professional services.

Preferred Qualifications

• Active Azure or AWS certifications, such as Solutions Architect or DevOps Engineer.
• Experience working in financial or alternative investment industries.
• Proficiency with Infrastructure as Code tools like Terraform or Ansible, and CI/CD technologies.
• Proven ability to create technical documentation and effectively communicate with both technical and non-technical stakeholders.
• Experience working in a Managed Services Provider (MSP) environment.

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.