Professional Services Consultant Lead

FIS; Milwaukee (WI); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and benefits

Always-on learning and development

Collaborative work environment

Job summary

FIS is seeking a Professional Services Consultant Lead for IBS Teller in Milwaukee to drive successful implementations for financial institution clients. You will lead complex projects, guide solution design, mentor teams, and ensure objectives are met throughout the lifecycle.

You will coordinate cross-functional groups, manage risks, oversee testing, training, go-live planning, and post-implementation support.

Qualifications

• 5+ years of implementation, conversion, or software delivery experience.
• Demonstrated expertise in teller operations, branch banking processes, and financial institution workflows.
• Experience leading complex client-facing projects.
• Experience mentoring or leading consulting teams.
• Deep understanding of IBS Teller functionality and implementation methodology.

Responsibilities

• Serve as the primary functional expert for IBS Teller implementations.
• Consult with clients to understand teller operations, business processes, and strategic objectives.
• Lead product definition and implementation milestones.
• Recommend best practices that align client business requirements with IBS Teller capabilities.
• Provide executive-level project updates and implementation guidance.

Skills

Project management

Client relationship management

Analytical skills

Problem-solving

Leadership/mentoring

Education

Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field

Tools

IBS Teller

ImageCentre/Teller Capture

Security/IDP

BI reporting solutions

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know~

Are you FIS?

About The Role

The Professional Services Consultant Lead – IBS Teller serves as a senior implementation and consulting leader responsible for the successful delivery of IBS Teller solutions for financial institution clients. This role leads complex implementations, provides subject matter expertise, mentors implementation consultants, and partners with clients to ensure business objectives are achieved throughout the project lifecycle.

The Consultant Lead acts as a trusted advisor to clients, coordinating cross-functional teams, driving solution design decisions, managing project risks, supporting testing and training activities, and ensuring successful production deployment and adoption of IBS Teller solutions.

Key Responsibilities

What you will be doing~

Client Consulting & Solution Leadership

• Serve as the primary functional expert for IBS Teller implementations
• Consult with clients to understand teller operations, business processes, and strategic objectives
• Lead product definition and implementation milestones
• Recommend best practices that align client business requirements with IBS Teller capabilities
• Provide executive-level project updates and implementation guidance

Project LeadershipLead multiple concurrent IBS Teller implementation projects of varying complexity.

• Coordinate activities among implementation analysts, technical resources, security analysts, BIC consultants, and client stakeholders
• Identify and mitigate project risks, dependencies, and issues
• Ensure project deliverables meet scope, quality, and timeline expectations
• Support change management and escalation processes

Solution Configuration & Validation

• Oversee application setup, configuration, and customization activities
• Validate that solution configurations align with documented client requirements
• Direct application testing, defect resolution, and acceptance activities
• Ensure readiness for conversion, deployment, and production support

Training & Knowledge Transfer

• Deliver train-the-trainer sessions
• Develop client readiness strategies for deployment and adoption
• Mentor implementation consultants and analysts
• Support internal knowledge-sharing initiatives and process improvements

Go-Live & Post-Implementation Support

• Lead go-live planning and execution activities
• Coordinate post-production stabilization efforts
• Provide consultative support through transition to ongoing support teams
• Ensure successful client adoption and operational readiness

Leadership & Continuous Improvement

• Act as a senior subject matter expert for IBS Teller products and related solutions
• Coach and mentor team members
• Contribute to implementation methodologies, templates, standards, and best practices
• Support strategic initiatives aimed at improving implementation quality, efficiency, and customer satisfaction

Required Qualifications

Education

• Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field; equivalent experience considered

Experience

What you bring~

• 5+ years of implementation, conversion, or software delivery experience
• Demonstrated expertise in teller operations, branch banking processes, and financial institution workflows
• Experience leading complex client-facing projects
• Experience mentoring or leading consulting teams

Knowledge & Skills

• Deep understanding of IBS Teller functionality and implementation methodology
• Strong project management and organizational skills
• Excellent client relationship and stakeholder management abilities
• Strong analytical and problem-solving skills
• Experience conducting requirements-gathering workshops and solution design sessions
• Exceptional verbal, written, and presentation communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with IBS ecosystem products, including ImageCentre/Teller Capture, Security/IDP, and Business Intelligence reporting solutions
• Banking operations or branch management experience
• Experience with financial institution conversions and migrations

Success Measures

• On-time and on-budget project delivery
• Client satisfaction and implementation success
• Successful go-live and stabilization outcomes
• Consultant development and team mentorship
• Adoption of implementation best practices
• Quality of solution design and business outcomes achieved for clients

What We Offer You

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you~

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer~ In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.