Role Overview
The Professional Services Engineer is responsible for executing and delivering complex IT modernization projects based on solution designs developed by the Systems Architect. This senior, client-facing role requires deep hands‑on technical expertise, strong communication skills and the ability to independently execute large infrastructure projects in a fast‑paced professional services environment.
Responsibilities
- Lead technical execution from project kickoff through completion.
- Deliver implementations within defined scope, timeline, and quality standards.
- Identify, communicate, and mitigate technical risks during deployment.
- Maintain alignment with approved architectural designs and internal standards.
- Provide technical leadership during project execution.
- Validate performance, resiliency, and operational readiness prior to project closure.
- Produce clear documentation and knowledge transfer materials.
- Ensure successful transition of completed solutions to managed services or operations teams.
- Maintain professional, solution‑oriented communication with client stakeholders.
- Perform onsite project work at client locations as required.
- Participate in scheduled after‑hours or weekend implementation activities when necessary.
- Travel to client sites as needed to support project delivery.
Experience & Technical Qualifications
The Professional Services Engineer must demonstrate senior‑level, hands‑on experience delivering complex enterprise IT projects in a professional services or MSP environment. This role requires independent execution capability across infrastructure, networking, cloud, modern workplace, and security platforms.
Professional Background
- 5+ years of hands‑on experience implementing complex infrastructure solutions.
- Proven history of independently executing complex migration and modernization initiatives.
- Experience delivering projects for midsize and enterprise organizations.
- Background operating in multi‑site and hybrid environments.
- Experience coordinating onsite deployments and scheduled cutovers.
- Strong client‑facing communication and documentation skills.
Infrastructure & Virtualization
- Implement and migrate Windows Server deployments and full server migrations.
- Experience with VMware vSphere / ESX and Microsoft Hyper‑V environments.
- Proficiency in physical‑to‑virtual and cross‑platform migrations.
- Enterprise storage solutions (SAN/NAS) and underlying storage technologies.
- Windows Failover Clustering and high‑availability configurations.
- Enterprise backup platform implementation and recovery validation.
Cloud, Identity & Modern Workplace Modernization
- Execute cloud adoption, identity transformation, and endpoint modernization initiatives.
- Azure IaaS deployments and server‑to‑cloud migrations.
- Active Directory to Entra ID transitions and hybrid identity architecture.
- Microsoft 365 migrations, tenant transitions, and consolidation projects.
- SharePoint Online migrations.
- Microsoft Intune and MaaS360 device management implementations.
- Windows Autopilot provisioning and automated device enrollment.
- Secure device configuration baselines and compliance policy deployment.
- Conditional Access and Zero‑Trust‑aligned device access configuration.
- Endpoint lifecycle deployment as part of modernization initiatives.
Identity & Access Security Implementation
- Multi‑factor authentication (MFA) configuration.
- Conditional Access policy deployment.
- Secure identity configuration aligned with project requirements.
Network Infrastructure Implementation
- Full network infrastructure replacements and refresh initiatives.
- Enterprise routing and switching implementations.
- LAN/WAN and SD‑WAN deployments.
- Firewall implementation and secure remote connectivity solutions.
- IPSec and SSL VPN deployments.
- Network segmentation and performance optimization.
- High‑availability and business continuity configurations.
Wireless & Connectivity
- Wireless LAN (WLAN) design and deployment across complex SMB and enterprise environments.
- Access point and controller‑based wireless implementations.
- Secure wireless segmentation and guest network configuration.
- Point‑to‑point and site‑to‑site wireless bridge deployments.
- Coverage validation, signal optimization, and performance tuning.
Security Implementation & Resiliency
- Implementation‑focused security experience within infrastructure projects.
- Firewall rule configuration and policy hardening.
- Secure remote access configuration.
- Endpoint protection deployment.
- Backup validation and disaster recovery testing.
Preferred Certifications
- Microsoft role‑based certifications.
- Cisco CCNA / CCNP.
- VMware VCP.
- Azure certifications.
- Security+ or CISSP.
Physical & Work Environment
- Primarily knowledge‑based work utilizing computer systems and remote access tools.
- Extended periods of sitting, typing, and screen‑based work.
- Frequent use of keyboard, mouse, and telephone/video conferencing tools.
- Ability to lift and transport equipment up to approximately 25 pounds.
- Work in server rooms, network closets, and client office environments.
- Occasional bending, kneeling, or crouching during equipment installation.
- Ability to travel to client locations as required (local and occasional air travel).
- Availability to participate in scheduled after‑hours or weekend project work when necessary.
EEO Statement
Apex, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Apex recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Benefits & Perks
- Gym membership and reimbursement.
- Discounted car care services.
- Paid time off to volunteer.
- Education and tuition reimbursements.
- Technical and leadership training opportunities.
- Medical, dental, and vision insurance with employer contributions.
- 401(k) with up to 5% company match.
- Generous quarterly profit‑sharing bonus plan.