Product Pre-Sales Engineer, AI

Greenhouse Software, Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

NiCE Ltd. is seeking a highly technical pre-sales professional to design, build, and demonstrate AI-driven customer engagement solutions.

You’ll operate at the intersection of AI, digital engagement, and contact center transformation using NiCE’s Agentic AI-first CX platform to deliver measurable outcomes. Responsibilities include leading discovery, delivering tailored demos, handling RFIs/RFPs, and crafting value-driven proof-of-value implementations while staying ahead of AI and cloud trends

Qualifications

• 7+ years in a solutions engineering, pre-sales, or sales architecture role.
• 7+ years of consulting or customer engagement experience.
• 5+ years of CCaaS experience with deep familiarity of the CCaaS landscape.
• Proven track record delivering best-in-class solutions with strong work examples.

Responsibilities

• Lead discovery and solutioning with discovery calls and deep dives.
• Deliver customized, high-impact demos and presentations.
• Respond to RFIs and RFPs with differentiated responses.
• Design, build, and execute proof-of-value implementations.
• Stay sharp on market trends, competitive positioning, and emerging technologies.
• Upskill others as a go-to subject matter expert for Agentic solutions.

Skills

Solutions engineering

Pre-sales

Sales architecture

Consulting

CCaaS

Tools

Cognigy

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE’s Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.

How will you make an impact?

• Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Agentic AI portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Agent-Assist, and Proactive AI
• Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features, they paint a vision of what exceptional customer experience looks like.
• Respond to RFIs and RFPs. Craft differentiated responses that go beyond checkbox compliance and make NiCE stand out.
• Design, build, and execute proof-of-value implementations that demonstrate real-world value and accelerate deal velocity.
• Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, and cloud platforms.
• Upskill others. Provide deep technical expertise and upskill others across adjacent teams, becoming a go-to subject matter expert for Agentic solutions in the NiCE portfolio.

Have you got what it takes?

Experience

• 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
• 7+ years of consulting or customer engagement experience
• 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
• Proven track record delivering best-in-class solutions with strong work examples

Technical Skills

• Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG-based knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform
• Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs
• Ability to design and diagram integration architectures spanning CRM, knowledge bases, and business systems via REST APIs and microservices
• Familiarity with enterprise authentication protocols (OAuth, SAML, OIDC) and security/compliance frameworks relevant to AI deployments (e.g., PCI DSS, data governance, vendor security questionnaires)
• Understanding of agent observability and evaluation; able to speak to and demonstrate feedback loops, accuracy/reliability metrics, and guardrail testing in customer-facing conversations
• Familiarity with MCP, A2A and multi-agent orchestration concepts, including multi-vendor agent interoperability (e.g., Salesforce, SAP, ServiceNow)

Business & Communication Skills

• Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
• Analytically minded with excellent problem-solving, presentation, and storytelling skills
• Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
• Skilled at managing multiple priorities and deliverables across concurrent client engagements

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.