Professional Services Engineer

Delphi Technologies; Bellevue Second IV Precinct (NE); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k) option

PTO and holidays

Job summary

Hui Huliau seeks a Professional Services Engineer to deploy, configure, optimize, operate, and troubleshoot Forescout solutions for customers, either onsite or remotely. You will integrate Forescout with third-party software such as remote access and SIEM technologies, and lead deployment efforts with solid technical guidance across teams.

The role requires a Bachelor’s degree in CS/Engineering or equivalent experience and at least 3 years in a customer-facing technical services capacity.

Qualifications

• Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.).
• Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols).
• Network equipment configuration (Switch, Router, Firewall).
• Linux O/S (Ubuntu and CentOS) installation, security configuration, and management.
• Hands-on experience with Forescout solutions.
• Worrking knowledge of Linux/UNIX operating systems.
• Virtualization environments for both desktop and server deployments.
• Ability to gather, analyze, and interpret data in order to efficiently and effectively take action.
• Working knowledge of industry security standards, procedures and technologies.
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
• Education and Experience: Bachelor's degree in Computer Science, Engineering or equivalent experience3+ years of technical professional services experience in a customer-facing role

Responsibilities

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.
• Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion.
• Assist customer business units with their Forescout implementation plans and network designs. Coordinate and lead meetings and provide written summaries.
• Contribute to the development of best practices, intellectual property, and training material.
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.

Skills

Network troubleshooting

TCP/IP

Switch/Router/Firewall

Linux systems

Forescout

Unix/Linux

Virtualization

Data analysis

Security standards

Communication skills

Education

BS in CS/Engineering

Job description

About the Organization

Hui Huliau is a nonprofit Native Hawaiian Organization (NHO) and community service organization whose business activities principally benefit Native Hawaiians. As an NHO we operate under U. S. Small Business Administration (SBA) regulations and own small businesses that participate in the SBA 8(a) Business Development Program for minority owned companies. Our small businesses provide a variety of contracted services to the U. S. Military, U. S. Civilian agencies, and commercial customers at locations worldwide.

Profits from Hui Huliau's for-profit subsidiaries help sustain important education, social, economic, and cultural preservation programs that serve Native Hawaiians in the Waianae community. The Waianae Coast on the western side of the island of Oahu has the highest per capita percentage of Native Hawaiians in the world and the highest poverty and unemployment rate in the State of Hawaii.

Our mission to strengthen our communities, make a positive impact on the lives we touch, and provide a brighter future for the Native Hawaiian people through education, economic opportunities, and the preservation of the Hawaiian language and culture. Hui Huliau employees help us achieve this mission by providing outstanding service to our customers.

Shift Days

Job Summary

The PSE will deploy, configure, optimize, operate, and troubleshoot the Forescout solutions as well as provide on the job training to customers onsite or remotely. The Consultant is also responsible for integrating the Forescout product with other customer third party software such as remote access and SIEM technologies

Principal Duties & Responsibilities:

• Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.
• Proactively identify and prioritize issues on behalf of the customer, communicate and explain issues to customer verbally or in writing, develop plans to address issues, get approval for plans, and drive plans to successful completion.
• Assist customer business units with their Forescout implementation plans and network designs. Coordinate and lead meetings and provide written summaries.
• Contribute to the development of best practices, intellectual property, and training material.
• Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment.

Skills & Abilities:

• Strong experience in network troubleshooting and configuration (tcpdump, Wireshark, etc.).
• Knowledge of TCP/IP and enterprise network protocols (LDAP, DNS, SMTP, SNMP, DHCP, and authentication protocols).
• Network equipment configuration (Switch, Router, Firewall).
• Linux O/S (Ubuntu and CentOS) installation, security configuration, and management.
• Hands-on experience with Forescout solutions.
• Worrking knowledge of Linux/UNIX operating systems.
• Virtualization environments for both desktop and server deployments.
• Ability to gather, analyze, and interpret data in order to efficiently and effectively take action.
• Working knowledge of industry security standards, procedures and technologies.
• Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
• Education and Experience:
• Bachelor's degree in Computer Science, Engineering or equivalent experience3+ years of technical professional services experience in a customer-facing role

Physical Requirements:

• Predominantly Sedentary work. Work is performed in an office or home office environment and requires the ability to operate standard office equipment and keyboards. Requires the ability to walk short distances.
• Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

What We Offer:

• Competitive salary
• Comprehensive Benefits Package
• 401k option
• Professional online learning opportunities and development
• Collaborative and supportive work environment
• Paid Time off (PTO)
• 11 Company Paid Holidays

Hui Huliau and its subsidiaries are participants of E-Verify.

Hui Huliau and its subsidiaries are drug free workplaces.

Full-Time/Part-Time Full-Time

Position Professional Services Engineer

Position Requirements

Please see the above job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.